Thread: hp laptop 16 months broke

Any help would be appreciated my hubby bought me a hp notbook 399.99 fron currys on the 9/10/07 and it wont boot at all teck guys in work looked and said its prob the mother board blown should i get in touch with currys its out of warrenty im also from n.ireland so laws could be different

sorted got in touch with hp as known fault with model, motherboard they extended warrenty on these so at the min in getiing fixed.

Some of this is relevant to you:-
http://www.consumeractiongroup.co.uk...ml#post2172341

get ready for a battle because Curry's don't seem to understand their customers' consumer rights and will try to rely on the fact that the guarantee has expired.

Here is the best thing to do:

Put it in for repair. Don't let on that you are interested in doing anything other than paying for the repair.
They will give you an estimate for repairs first of all. You may have to pay for this. You will get the payment back.
I am quite sure that the estimate will be very costly. Whatever, get their own evaluation and estimate on paper and then refuse the repair and ask for the return of the unit.
The important thing here is that you will now have in your possession their own assessment of the problem and their own valuation. they will not be able to dispute this later.

Once you have this evidence, write to them formally and demand that the machine is repaired at their cost as no one would say that a laptop was satisfactory quality if it has a serious Breakdown 18 months later. (Can you imagine Curry's or HP advertising their laptops "will last you at least 18 months"? They would never sell any.

Currys will say no. You then send them an lba - 7 days. Then send them the good news.
Once they receive the court claim from you they will start to take you a little more seriously. Come back here and we'll help you over your next steps.
Your Consumer Rights in NI are just the same as here although county court procedure is a little different. Visit the NI courts site for info.