Thread: currys/pixmania

what a coincidence! I was reading this and I thought that you must be French for putting up with so much of it. It turns out that the company of French and that is why they think they can get away with it. I still don't understand why you've been so tolerant.

Which company is French? I had no idea that Currys/Dixon were French. Anyway, if they trading in UK they are subject to trading standards -- so what you are hearing is complete nonsense.

Anyway, I hope you've enjoyed your taste of European consumer standards. There is more on the way because much of our consumer law is going to be revised to conform to European standards -- and that means that it is going to be revised downwards. I'm sure that the forthcoming deterioration in standards will be substantially due to "old Europe" -- and France in particular because there is a very controlled style free-market over there in which many of their really big companies such as supermarkets and white goods retailers are actually family owned and are pretty well private companies.

It's all rather cosy-up with the administration and the result is that there is comparatively little consumer consciousness and the consumer gets a shafting with comparatively little complaint -- and maybe they even like it up 'em.

Onto your problem then, you say the guarantee has run out so it sounds to me as if you had it more than a year.

Have you got any paperwork or any records of any of this? You need to put together a file. You should also make complete notes outlining everything that has happened from the very beginning. All problems, or conversations, or telephone calls, or visits, -- the lot.

It will be very helpful, if you don't have any paperwork from Currys, to get some. However, this would take 40 days and frankly I am sure that you don't want to wait that long.

Serve an SAR anyway. Request disclosure of all personal data that they hold on you. Currys can be pretty unpleasant and pretty obstructive and if you're lucky they may not even make the disclosure. This would be contrary to the data protection act and will be added ammunition for you.

Send them a letter outlining the entire story and the reason for your complete dissatisfaction. Make sure that the letter is laid out in a very understandable way. The best thing to do is to lay out the sequence of events in bullet point form. This is partly for the benefit of the company -- but mainly for the benefit of the court.

Demand that the company remove the machine and refund you your money within seven days or else you will Sue them in the county court.

After seven days, do exactly that. Don't bother to bluff them. If you haven't got a heart for this then give up now. You are dealing with a company who seems to have a reputation the only reacting when the chips are down and it looks as if you really do intend to go into court.

On the fact that you give, you can't lose and you will get your court fee back.

By the time you go to court you will have the data from the SAR - maybe.

However, don't wait. Start now