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Hi Guys I've had my LG cookie on pay as you go since 1st Dec 08
and recently i have sent it off to be repaired as the charge/headphone port had stopped working
and within 30 seconds the sale women utter two words
Water damage
i am going to collect the phone today
anyone got any ammo i can use to get a refund or anything.
Because this isn't the first time I've lost a newish phone to water damage
I'm and already sick of it.
Cheers
Welcome to the site.
Although its a consumer issue-I will move your thread to telecoms-maybe you can explain a little more there ?
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It won't be the first, and it won't be the last. Unless you get a phone certified to IP65/IP66 for water ingress, THEN you can complain that it doesn't do what it says on the tin. Anything else, and you are on your own.
It can be caused y external rain, dampness, dropping into a sink, steamy kitchen body sweat, internal condensation and temperature extremes. They don't all have to be dropped into a swimming pool.
carphone warehouse provide a digital photograph of the water damaged area, this will normally show the area or corrosion, which is normally a rusty patch or a white powdery patch. Water damage can be caused by a number of things as mentioned above, i have seen a water damaged phone of someone that put it near the kettle whilst making tea, the steam got in the phone therefore causing irriperable damage
Unfortunately, liquid ingress does ruin phones and is not covered by your warranty.
Not what you want to hear, but now it is out of warranty anyway, you can take it to any mobile repair shop situated in plenty of towns... they usually repair phones that have been damaged like this
They are not usually beyond repair, but the manufacturers dont have to do it 'free' for you.
NEXT - sent CCA request - 15/01/09 - not received
Capital One - sent CCA request - 15/01/09 - received CCA and also offer of £67 which I am not accepting.
NatWest - sent s.77 letter complaining about default on file 15/01/09 - *WON* Default removed within a fortnight!!
NEXT - 7/02/09 - sent further letter reminding them of breach of DP
Cap1 - 7/2/09 - Accept part payment/reminder of default to be removed
Carphone Warehouse - Help (Water Damage)
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