Woolfie v's Vodafone

**woolfie** · 15th May 2009 17:54

I need some advice please. Last August I took out a vodafone icon

contract for my daughter. It was the deal where she only gets the sim and its a 30 day contract. At the time we were concerned that she could potentially run up a huge bill so vodafone icon

offered us a credit limit facility which meant she couldnt run up a bill over the £20 a month we were paying.

The first problem happened in Oct when she (foolishly) signed up for something on the internet which took her over her limit and her phone got blocked. I called Vodafone and they unblocked the phone and all went back to normal untill this month when when we got a bill for £175.

I called Vodafone and they explained that the call limit thing was removed back in Oct to get the bar removed and I would have to have asked to get it put back on. On a second call i was told that they stopped offering the service.

They are saying that it was my responsibility to keep tabs on the calls which on the face of it is true however my argument is that I should have been told that the call limit service had been removed where by my daughter would have been back on pay as you go faster than you can say premium rate calls.

I am intending to fight this but I would like to know if anyone has any advice.

Thanks

Woolfie

**woolfie** · 15th May 2009 22:22

I am still waiting for a call from a manager. Just spoke to an advisor who offered me £60 but I am holding out for full settlement. Mrs Woolfie and I both have contract phones with them and spend £50 a month with them. we have been with them for about 8 years!!

Lot of money!!

**buzby** · 16th May 2009 17:00

The credit limiting is their for THEIR benefit, not yours. Some dealerships were selling this incorrectly as a 'feature' but even so, this was never a true service for customers to use, and as you say, is no longer available.

The reason why it was so nonsensical, is that when roaming abroad, it was often up to a week before high charges hit, and blocking the handset after the event was unsuccessful and it caused the same disputes you are now complaining about.

They've offered you a goodwill gesture icon

- I'd consider taking it, as they are not under any allusion that they have to better it, or meet you in full. The olny way you will get the protection you need is to go to PAYG, not a 30-day contract.

**torii** · 18th May 2009 22:56

they already admitted fault there hun
by offering you some money
go all the way.
id write in if i was you. or just go into store and not move til they do something
i did that with tmobile icon

. oh they soon gave me a resolution, topped off with a Full and final icon

settlement

**buzby** · 18th May 2009 23:08

Originally Posted by torii

they already admitted fault there hun
by offering you some money
go all the way.

Not so. Goodwill gestures are without liability.

**woolfie** · 19th May 2009 09:20

Just to let you know they took £155 off the bill as a goodwill gesture icon

!! I had a long chat with the manager and she said she had looked at my accounts and knew i wasnt a chancer!!

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