Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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Thread: Virgin Media

  1. 14th May 2009 08:11 #1
    Gandalf-2009 Gandalf-2009 is offline
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    Default Virgin Media

    Can anybody tell me what Virgin Media are like for service and customer service. I've had so much trouble with BT just lately that I want to switch to somebody else when my contracts are up with them and as I already have cables and sockets in the house for Virgin they seem like the obvious choice.
    Thanks

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  2. 14th May 2009 10:14 #2
    jackboy jackboy is offline
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    Default Re: Virgin Media

    Hi

    We've been with Virgin for almost 10 years for the tv and about 7 years for internet and never had any problems with them regarding service or billing.

    Karen

    August 06- S.A.R. handed into a Halifax Branch
    Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90
    beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day
    mid Oct 06 MCOL submitted online
    end Oct 06 paid in full including interest and court fee - £4,980!
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  3. 14th May 2009 10:24 #3
    silverfox1961 silverfox1961 is offline
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    Default Re: Virgin Media

    I had a problem with them but it got sorted quite quickly.

    Very short thread:

    http://www.consumeractiongroup.co.uk...ml#post2013917

    fox

    If you are asked to deal with any matter via private message, PLEASE report it.
    Everything I say is opinion only. If you are unsure on any advice given, you should see a qualified solicitor

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  4. 14th May 2009 11:03 #4
    dx100uk dx100uk is online now
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    Default Re: Virgin Media

    yep can't agree more
    been with them for 14yrs now [well anglia cable, NTL etc]
    never had a bad issue that was not sorted quickly
    though you ofcourse will read the odd horror story

    dx

    GETTING THREAT_O_TEXTS OR SPOOF BAILIFF CALL FROM M T COLLECT read here
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    my views are my own...seek legal advice if ness
    NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
    - alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.
    rather than hittting to be my friend - hit the star
    DX
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  5. 14th May 2009 15:35 #5
    buzby buzby is offline
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    Default Re: Virgin Media

    It isn't ideal if you get put through to their Indian call centre, that said in 14 years I have only ever had 4 issues in this period, so I think they've earned the 'least worst' accolade...!

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  6. 14th May 2009 15:43 #6
    Gandalf-2009 Gandalf-2009 is offline
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    Default Re: Virgin Media

    Quote Originally Posted by buzby View Post
    It isn't ideal if you get put through to their Indian call centre, that said in 14 years I have only ever had 4 issues in this period, so I think they've earned the 'least worst' accolade...!
    Can only be as bad as BT on that score. 'Least worst' -- I like that

    So far I've only heard good things about them, just a shame I've got so long left with BT.

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  7. 14th May 2009 20:57 #7
    spartathisis spartathisis is offline
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    Default Re: Virgin Media

    read today that o2icon got all the users awards from some big survey, they look cheap etc. Im with Virgin and have had probs on and off but all resolved indian call centre not as bad as Three`s!!!

    Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
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