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I have done a CCA request to Barclaycard and sent it off recorded delivery yesterday. The account is not in arrears at the moment so will wait 12 + 2 days and see if I get the usual T & C’s.
The account is an old one going back to early nineties maybe even the 80’s. Any problems with older accounts that people know of?
Excellent forum and some top posters here, thanks for any help and guidance with this. Will post up as the situation evolves.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Many thanks slick; I have read up on the forum and realise that a cca request to Barclaycard is liable to failure but as you say, best to start off correctly. From what I gather, it is a cca request followed by an account in dispute letter followed by a serious dispute letter, a bemused letter when Mercers get involved and fending off any DCA comments. The cpr strategy is one that I will read more about as well.
There will be charges on the account over the years so I will read up on that in due course. Not quite sure where one stands over claiming charges whilst going through a cca procedure? More research required!
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
I have received the expected T & C’s from Barclaycard. One with a sheet of paper stapled to it with the date when the card was taken out typed on it and another apparently current set.
The 12+2 days are not quite up yet so do I send the dispute letter now or wait until the 14 days are up?
I am still mulling over the whether to submit a claim for charges. Would doing this allow them to state that you have accepted/acknowledged the debt and agreed its terms? Are there any problems or likely pitfalls in claiming charges whilst questioning the debt itself?
Send BC the A/c in Dispute letter when their time is up. Then decide how you want to get sight of your credit agreement.
The choices are CPR Strategy or a complaint to fos.
I would proceed with reclaiming charges on the a/c without delay. This relies on the assertion that the penalty charges are unlawful and should be refunded.
Such a refund has no bearing on whether BC have an enforceable credit agreement or not.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
After a barrage of phone calls from BC and no sign of an agreement, things have now moved on to Mercers. Both BC and Mercers refuse to accept the debt is in dispute and continue to add interest and charges. Mercers also threaten to send a door step collector next
I received a DN from Mercers yesterday. The date on the DN is 23rd July but I only received it on the 27th July, it says to correct the default by date of 9th August.
I have told Mercers on the phone to return account as it’s in dispute but they claim it isn’t. Do I send a letter saying that or is there something else I should be doing?
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Still got the envelope, I keep everything and always write the date on the envelope that I received it.
It was posted 1st class which seems odd given the time between the date on the dn and the date it came through the letterbox. There is no post office stamp with any sort of date on it, just the franked 1st class and a northampton address on the back.
(Mercers address is Liverpool and they are an independent debt collection company, or so they told me on the phone)
Mercers are not independant at all !! They are BC's in-house collection monkeys.
Mercers cannot be resposible for the postal delays so it looks like the DN DOES give adequate time to remedy (pay the arrears).
However, if the balance includes any a/c penalty charges, then the DN is incorrect and you should tell Mercers accordingly.
You can read more about DN's in the Data Protection and Default Issues forum. Also, the subject is covered in the Debt forums - see the Stickies there.
Have you quantified the total of charges applied mover the years. If you don't have all your a/c statements, send off an SAR immediately. Use the Northampton address on your statement.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.
Many thanks Slick, Subject access request is with them. I'll write to Mercers saying the amount is incorrect and refer them to the SAR. If they insist that they are independent (I know they aren't but they claimed they were on the phone) then I will also include a request to return to BC due to being a disputed account.
The Mercers thing was out of the blue, I spoke to them on the phone at the weekend to find out what they wanted but they didn't mention a dn at all. Just the usual pay or we'll send someone round. Think I will also send them a "please do not send anyone" letter as well.
I'd say that default notice was faulty on two counts:-
1) Dates, 23rd is a Thurs, 2 working days for first class service means count of 14 calander days starts on Tuesday which is the day after service. So I make rectify day Tues 11th August (14 Clear days)
2) And probably more important..
The default notice is from Mercer, not barclaycard..
Taken from Consumer Credit Enforcement Default and Termination Notices & Regulations 1983
Any notice to be given by a creditor or owner in relation to a regulated agreement to a debtor or hirer under section
87(1) of the Act (which relates to the necessity to serve a default notice on the debtor or hirer in accordance with section
88 before taking certain action by reason of any breach of the agreement by the debtor or hirer) shall contain--
(a) a statement that the notice is a default notice served under section 87(1) of the Consumer Credit Act 1974;
(b) the information set out in paragraphs 1 to 3, 6 and 8 of Schedule 2 to these Regulations; and
(c) statements in the form specified in paragraphs 4, 5, 7[, 8A] and 9 to 11 of that Schedule.
Parties to agreement
2
(1) The name and a postal address of the creditor or owner. (2) The name and a postal address of the debtor or hirer.
Mercers are acting as agents according to the default notice, therefore the address of the creditor or the owner is not on that default notice.
IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.
If the original CCA was back in the 80/90's it is highly likely its unenforceable due to the fact that back then they would have needed your consent to share data with the CRA's and you wouldn't of at that time, the data should be removed from your credit file as incorrect and unlawful and the CRA's are also breaking the law for holding such onerous data. Report it to the ICO if you don't get anywhere.
Thanks Jules, it is from around that time, the trouble is getting anybody to take any notice!
I sent a bemused letter but have heard nothing back. Nothing on my SAR yet either but there is still time. One thought is that when any SAR request is complied with and they say they have nothing else after the six years that seems to be their cut off for charges, would it be worth requesting confirmation in writing that no further data of any nature is held by them in any form?
That would be tantamount to them admitting no cca is held if it’s not in the documents they send. Further more, if they don’t confirm that they hold nothing more, would we then be within our rights to claim any charges over the six years based on the fact they haven’t confirmed they don’t hold any more data? They either have data beyond six years or they don’t and that would include everything wouldn’t it?
My thinking is that they seem to hide behind six years for charges as they don’t hold data any further back than that, so if that’s the case any cca for an account over six years old can’t be available…or am I being too simplistic :?
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.