Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi,
I ordered 22m2 of flooring and after calculations by the salesman was told that I would need 18 packs which I duly paid £550 for. The floor was laid at the weekend and I have been left with 5 packs over. I telephoned the company who fobbed me off with various excuses of having to speak to the salesman etc, etc and I havn't heard from them since even though they promised to call back. I put the issue in writing & posted it yesterday as when I worked out how much he actually ordered it came to 31.5m2. Really I should have only needed 13 packs not 18 so in effect I have been charged £150 too much. I know that he has miscalculated how much is in each pack but my only sticking point is that he didn't write on the receipt the size of my room he just wrote 18 packs. I was going to ring them tomorrow but want to be prepared in case they try to fob me off again. Can anyone help with what they think my next step should be?
Hmmm. I think you might try s. 14 of Sale of Goods Act, but it's a push. You asked for flooring to cover X area, but were given flooring to cover Y area.
Better to look at tort. You relied on the seller's care and skill.
Any T&Cs? Might be something in there.
You've done the best thing already by putting it in writing.
Hurrah!! I have received a letter today from the flooring company apologising for their mistake and offering me a full refund of my £150 overpayment - just goes to show that if you get nowhere over the phone its worth taking the time to put the matter in writing.
Many thanks to Gyzmo for taking the time to give me your advise.
You're welcome. Glad to see a company doing this, though why they could not do it instore I don't know.
For others reading this, my advice is to get the assistant to put everything in writing. Any decent trader will be more than happy to do so. The shop could have easily argued that what was paid for was what was ordered - 18 packs. Though they are wrong, it would be a fight proving otherwise.
And make sure measurements are accurate and the correct unit used. You do not want to order square feet when you meant meters!
Please help! - Dispute with Flooring Company
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