Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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Thread: Thomas cook!

  1. #1
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    Default Thomas cook!

    hi me and my boyfriend have just booked a holidayicon throught thomas cook,we did want 2 book it online as we tried in the shop but they wasnt helpful at all but when we did actually go to book it their was problems with the website so i had 2 book it over the phone,well we are going 2 gran canaria on 19th nov with our friends but as we did book it the same time as our friends we have 2 stay a few blocks anyway from them now for me and my boyfriend its £350 each for a self catering apartment now when i went in2 the shop the lady printed me off information about the apartments it said that we would have air condidtion in the rooms and that it was the basic self catering e.g kettle and toaster,now we have actually put a deposit down and had our letter through we havent even got air condidtion or even a kettle,and also when i was on the phone 2 the sales rep i asked if we could pay our holiday off in store and he was saying yes yes yes you can now when we actuallly do go in2 the store we can only pay for this over the phone or online and we have no travel insurance he also said this includes our travel insurance.ive been trying to ring thomas cook for the last week but u can never get through.is there any way u can help us without losing our deposit??? thanks


  2. #2
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    Default Re: Thomas cook!

    Hi there,

    Welcome to CAGicon.

    Unfortunately, I think you'll need to speak to the telesales rep who handled your original booking - did you take his name ?

    Failing that, I would suggest you write a letter to Thomas Cook detailing your problems and what you wish them to do to resolve them.

    Keep everything in writing so you have some proof of what has been agreed.



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE