Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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Thread: Early Payment

  1. #1
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    paulcaley Novitiate

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    Default Early Payment

    Dear all,

    Capital Oneicon have just charged me £20 late payment fee, as my payment is late. I actually managed to pay it early, I get paid on the last day of the month and pay my bills then, CO due date is the first and last month I was paid a day early I went about my usual business of paying bills and my payment came out of the same month (a first for me paying a bill twice within one month).

    After I had worked this out from my online statement I phoned them and explained what had happened and they were more than helpful telling me I had to pay it again! I didnt have the money to pay it again and yes they have charged me!

    I dont think I need to go down the blah blah blah taking them to court route is there any other way I can get my money back.

    All help much appreciated

    Paul

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  2. #2
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    big aid Novitiate

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    Default Re: Early Payment

    just ring them up and tell them that you are not happy with the way in which you have been treated and you feel that in order to maintain your relationship as it was, they should refund this fee straight away.
    try it and tell me what happens
    it worked for me quite often with cap1


  3. #3
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    paulcaley Novitiate

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    Default Re: Early Payment

    I have spoken to them already - well someone in india they were unwilling to drop the charge, I will give them another try tomorrow

    Thanks,

    Paul


  4. #4
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    sproggi Novitiate

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    Default Re: Early Payment

    If you want to try speaking to someone in this country, you could ring:

    0115 8433939 for Account Enquiries

    This number should put you through to Nottingham, obviously you will pay for the call though.

    You could also try ringing the freephone number and insist on being put through to someone in this country.

    Good luck
    Sproggi


  5. #5
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    paulcaley Novitiate

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    Default Re: Early Payment

    Thanks,

    I will give them a try today

    Paul


  6. #6
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    paulcaley Novitiate

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    Default Re: Early Payment

    I have just phoned the english call centre and spoke to an account manager, they have refunded my charges from this month after humming a little.

    They said "we wouldnt do it again though - make sure you pay it later!!"

    And I was even nice to them on the phone and smiled - even though they couldnt see me!

    Paul


  7. #7
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    sproggi Novitiate

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    Default Re: Early Payment

    Well done Paul, glad you got a result.

    Sproggi


  8. #8
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    big aid Novitiate

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    Default Re: Early Payment

    THEY WILL DO IT AGAIN
    believe me, i know
    just don't ask for a couple of months
    well done



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE