Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    juvade Novitiate

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    Default dell laptop return question

    Hi everyone, I just booked an appointment for the collection on 12-May-09. I have looked many threads and everyone said the label of return authorization code has to be printed off and stick it on the box. But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money. I have made another call to customer service confirm this and she told me the same thing. So..is that the fact that I do not need the label to stick on the box? Has anyone experience the same thing as me? Also, I confirmed they will give me back the full amount of money which is good, just worrying about the label of the box (authorization code) and wondering how can i prove the box is for return. Thanks.


  2. #2
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    Renzokuken Novitiate Renzokuken Novitiate

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    Default Re: dell laptop return question

    Quote Originally Posted by juvade View Post
    Hi everyone, I just booked an appointment for the collection on 12-May-09. I have looked many threads and everyone said the label of return authorization code has to be printed off and stick it on the box. But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money. I have made another call to customer service confirm this and she told me the same thing. So..is that the fact that I do not need the label to stick on the box? Has anyone experience the same thing as me? Also, I confirmed they will give me back the full amount of money which is good, just worrying about the label of the box (authorization code) and wondering how can i prove the box is for return. Thanks.
    The courier will come with the label, they pretty much always do in this kind of situation.

    I work for DSGi plc
    (aka currys, pcworld, dixons)


    Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
    So please seek advice from a professional if in any doubt.

  3. #3
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    andie_303 Informative andie_303 Informative andie_303 Informative andie_303 Informative andie_303 Informative

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    Default Re: dell laptop return question

    yep as above and normally the courier will provide you a reciept or stub as proof of pick up

    I am a layperson and have no legal training but I do have an iota of common sense (sometimes)

    Welcome Finance PPI -----> over £3k court case filed SETTLED

    Park Motor Finance -----> incorrectly logged default on credit file claim for compensation

    Lloyds Tsb ----> plenty of things all filed with Financial Ombudsman or Small Claims ----> settled by paying me full amount sought 02/05/09

    Easy Jet ----> damaged pushchair offered £232.50 pursued claim awarded £465

    Black Horse ----> Outstanding balance of £574.00 made up of charges and interest ----> account closed after accepting F&F settlement of £100.





    <--------- If I have helped please tip my scales (bet thats the only time you'll hear a woman say that )


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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE