Thread: Sky Digital + broadband phone package issues

I have a number of issues regarding sky and the mis-selling of their services.

1. I decided to get Sky HD+ as well as there bb service around december time. I was informed when setting up the bb my line could take between 6-8mbps, the 3mbps was free but I decided to pay the extra £5 per month to get the faster speed. When it was eventually installed I could only connect at 1mbps after a number phone calls to sky I got through to a guy in technical support how tested my line, he told me who ever had sold me the bb at the faster rate was lying as my line couldnt recieve anything over 1.5mbps.

2. Secondly I had my land line with bt, I set this up in december because I needed this to get skybb. Sky then called me to say if i changed to them for line rental it would be £2 cheaper per month, I said it wasnt worth the bother but the girl said they could sort it all out without me having to do anything, I was assured a number times that there would be no fees attached to this process so I agreed. Sky then ended my contract with bt and bt then charged me £127 for cancellation which sky hadnt mentioned at all. please note that sky cancelled bt on my behalf, I did not speak to anyone at bt. I have since contacted sky to complain that I was mis-sold this line rental but they have replied to say that they wont do anything, pretty much just telling me tough luck.

I am very annoyed at the way sky have treated me, if you can give me any advice on where I can go from here I would be very greatful.

thanks

You got told 6-8mb as a estimate. No one not even BT will know what your line can handle until it is connected as there may be issues with wiring and similar things.