We have been contacted today by British Gas, who have provided us with the following address for complaints:

Complaints Management Team
British Gas
PO Box 3054
Eastbourne
BN21 9FD

They have also asked that we pass on the following message:

"Additionally, if one of our customers has followed our complaints process - detailed on https://www.britishgas.co.uk/Help_Advice/ContactUs/: - and is still dissatisfied with the level of service they have received, it would be best to address their complaint to Phil Bentley, Managing Director of British Gas."


Please note that this information replaces any advice that may have been given in members threads, and elsewhere on the Internet.