Sent initial letter regarding my personal account on 20/7/06 to my branch. Reply arrived 29/7 not from my branch but from my Business Manager. My business accounts and personal account are seperate - the business account has never had a penalty charge (unlike my personal account.
Any way - no problems the letter said that they would look into it and reply by August 8th unfortunatly for them the 14 days is up on August 3rd so they will get the second letter at that time.
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NAT WEST - WON - £4282.36