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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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I live in London and my current account mortgage (CAM) is domiciled in Glasgow Scotland.

 

Does this make any diference?

 

Can I proceed as per outline in this site?

 

By the way. I thought that I may have had one or two charges over the years, not worth the effort - but I decided to have a look anyway. I was stunned when the total exceeded £2000.00.

 

I guess I have been complacent in allowing this to happen, but I intend to claim ....AND .... donate 5% to the site originators.

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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As you are in england it is governed by English law, follow the guidelines set out in the FAQ's

 

Good luck and keep us posted

 

Natalie

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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Natalie

 

Thank you. My feeling that was the case, but reading the Scotland group notes I was confused when they refered to £750.00 limits.

 

Thanks again.

 

 

Mark

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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...I was confused when they refered to £750.00 limits...

 

Yes, unfortunately the Scottish Courts have a much lower figure for their small claims equivalent.

 

However, as stated above, you can stick to English amounts....

 

 

Best of luck

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 1 month later...

I have completed my claim letter and about to put it in the post. Started this tread post progress.

 

Claim - £2129.00 + interst incurred on those charges of £159.64

 

Total claim £2288.64

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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Bring it on :)

Lloyds Current A/C DPA sent 7th May 2009 Closed and charges wiped Summer 2010.

 

Barclays A/C DPA sent 4th June 2009: no reply, no correspondence as of 2011.

 

Littlewoods Data Protection Act Section 10 sent 09/06/2006 - Fraudulent A/C closed and CRA data removed November 2006.

 

HSBC Default & Debt wiped March 2009 (6 yr Statute barred reached)

 

RBS - Claim 1 - Settled in FULL £766.00 20/06/2006.

RBS - Claim 2 - Settled in FULL £777.95 08/09/2006

 

 

BOS A/C No. 1 & 2

Amount - £586.39 claim plus 8% interest

SETTLED IN FULL 08/09/2006 - CHEQUE FOR £625.25

 

Halifax Visa Data Protection Act Disclosure Received

 

First Direct Data Protection Act Disclosure received

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  • 2 weeks later...

Well first letter sent and recieved the RBS standard 'Dont agree, no refund letter' so will send follow up letter on 3/8/06 14 days after issue of first letter.

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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Well first letter sent and recieved the RBS standard 'Dont agree, no refund letter' so will send follow up letter on 3/8/06 14 days after issue of first letter.

 

If the bank have already responded, denying a refund, to your first letter then just sent the LBA immediately. You don't want to wait for your money do you?

 

Also remember to add contractual interest.

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  • 2 weeks later...

Well have not ahd a reply to my LBA ,,, so on to the next stage. Any advice?

 

mark

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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Yep - FAQs.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 2 months later...

I have followed the procedures to the letter. RBS has entered a defence. I have received from Corbets (their solicitor) and extensive document asking very detailed and in some instances in my view almost impossible questions for me to answer. I have 10 days to respond.

 

Has anyone reach this point that could help?

 

The document is nine pages, bit too much to reproduce here ... and the questions range from ..

 

The one that worries me is ..

 

2.3 In relation to each charge please clarify 9A) is it the case of the claimant that same should not have been charged? (b) if yes: please explain why the claimant contends that the same should not have been charged? © If no; is it the case that of the claimant that the same should not have been charged in this amount? (if yes: please explain why the claimant contends that the same should not have been charged in the amount identified the sum the claimant contends should have been charged. (e) if no; please state the claimant's case.

it seems like a trap.

 

"In your claim you state that the banks charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law

"

4.1 Please specify the clause pursuant to which the charges were applied

4.2 Please specify whether the charges applied were due to breach of contract by the claimant

 

4.3 Please identify in each case the particular breach of contract(by reference to appropriate term of the contract that the charge related to.

 

I am not sure what they are asking here. Are they asking for me to show where I breached the terms of the contract with RBS?

OR are they asking where the common law terms were breached?

 

Clause 6 asks "Please specify the facts relied on by the claimant in support of the contentions and in particular please identify the contractual provisions the claimant alleges by reference to UCTA/the regulations.

 

 

There is heaps more .... pages of legalese ..........................

I understand that all this is probably a smoke screen to test my resolve but I am concerned that in some of the questions I could shoot my self in the foot.

If anyone has experience this far would they kindly contact me and offer advice.

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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You've been stung by the classic "CPR Part 18 Request" from Cobbetts. Rather than me going into this in detail here - it's been discussed frequently on other threads - try a search on "Part 18" and see what you come up with. The general consensus is that if your claim is under £5,000 and likely to be allocated to the small claims track, you are under no obligation to answer these Requests in full. Rather than not answering them at all, you should fire off a letter to Cobbetts - some threads have suggested templates of letters.

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Thank you.

Will do the search straight away.

 

Mark

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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Have now completed the Allocation questionaire 149 (Small claims) .... It came with a notice of transfer to the closest court to me (Woolwich) which is good news, just in case.

 

I have also replied to Cobbetts giving them the basics od account number and complete schedule of my claim. I did not respond to the CPR part 18 request.

 

See what happen next. The costs are now up to £220.00 so when they do settle they have gone backwards by this amount and Cobbetts cost. Strange how sometimes they settle and others they make you jump through the hoops. Seems they test the water every now and again to see how serious some people are.

 

I must state I did panic when the CPR part 18 arrived and I would like to thank those that help, advised and supported.

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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  • 4 weeks later...

Well, time marches on. Settlement offer received and rejected. I have reached the point now where I would really like to take them on in court because I am confident that I could make an educated and coherent argument for my position. I have worked out that my maximum over limit was £250.00. So if they had not taken the first 5 charges I would never have gone over limit later in the account history. The reality is that 95% of the charges were made because of 5% of the charges having an effect on my account. I was tempted to ask them for more to settle but thought better of it and would be happy to get my money back.:)

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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Well I have now recieved the Notice of allocation. Set for the Woolwich court for March 2007. Just a wait now, it is going to be a long 4 months. If any further offer is to be made I think it will be at the eleventh hour, as this seems to be Cobbets methods.

 

Interesting notes.

Judge Backhouse in reviewing the papers issued the following directions:

"(1) CPR18 does not apply to small claims. The court nothing that the Claimant has provided to the defendant his account details and a schedule of charges claimed, the court does not think it appropiate to order the Claimant to provide futher information(CPR 27.2(3)). The Claimant is not obliged to answer the defendant's request for Further Information dates 18 October 2006".

 

As you will note from ealier posts I did not answer and return the CPR18 because of advice recieved from the site.

Mark

RBS -

20/7 First letter 27/7 reply rcd nil offer

4/8 LBA No reply

15/9 Mony claim lodged 28/9 Recieved Notice of defence

18/9 (last possible day) defence entered by Cobbets

19/9 Defence bundle and CPR 18 recieved from Cobbets

20/9 Allocation papers recieved

20/98 recived notice of transfer to local court

21/9 replied to Cobbets

21/9 Completed AQ Due back 6/11

10/11 recived offer of £1300.00 - replied no thanks.

17/11 Allocated to Small Claims Track - Hearing 16/03/07

 

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