Thread: Tesco Laptop

First of all, here is a word of advice:

You have already paid for Norton so it is too late now -- but in future instead of renewing the there are several very good antivirus programs available for nothing. I use Avast. I'm sure other people will join in and make their own recommendations. There is no need now days to pay for good virus protection.

I think that you are likely to have a problem here -- unless Tesco's act maturely and sensibly. The opening up of your operating system as a new user,Is a glitch that I have seen before, but because you won't be able to replicate it, Tesco's won't be able to do anything about it. To me it points to an installation problem of your operating system. You may never see it again, but it is worrying. You should back up your personal data. Of course, you shouldn't have to do this and you should make a note of the problem and complain about Tesco's.

The keyboard problems are more of a nuisance and of course if these problems are persistent then you will be able to demonstrate them to Tesco's and they will agree that there is a problem (unlike the start-up problem).

I think that at the very least you should make sure to go to know about the problem. You could end up one year down the line with the computer barely working and Tesco's will consider that it is a new problem and that you have had a good year's use out of the machine already.

Although it is a pain, you should make a detailed note of all problems that you are experiencing and return the machine to Tesco's straightaway. Keep notes of everything they say and keep it all in a file. Unfortunately Tesco's will probably do very little. They will simply clean the keyboard or even say that they can't find any fault. Make sure you get it in writing from them . Ask for any work dockets or record of any cleaning or any other procedure that they have carried out on the computer.

You should back up all your data before you return the machine to Tesco's. Especially as you are complaining about an installation problem, they may decide to reinstall the operating system -- and this could be a very good idea. As far as your Norton antivirus program is concerned, you should uninstall it, making sure that is deactivated. Make sure you keep a note of any serial number or deactivation codes.

If you are unsure as how to backup your personal data, the best thing to do is to buy an external hard disk which connects through the USB port. This is always a useful thing to have especially with laptop computers where it is not possible to put an additional hard disk inside the machine. Once you have got a copy of everything safely then take the machine back to Tesco's. Insist that the faults do existand insist that they do do the repairs that you ask -- repair the keyboard and reinstall the operating system.

Expect them to take quite a long time about it, longer than it needs. A company which applied itself with goodwill to return the machine back to you within a few days. I can imagine that they will say that there was a turnaround time several weeks.

I hope I'm wrong but I feel that Tesco is not necessarily a good place to buy a computer from.

It will be very nice if you can come back and tell me that I'm wrong and that it has gone well for you.

What I would do, is return the machine to the shop. Explain the faults, and when they argue about them, ask:

"Are you a technician here?"

They will no doubt reply "no" and you just say you would like the machine to be looked at by someone who is qualified to make technical judgements about the machine.

Laptops usually have a C: drive partition on them (D) with the system recovery in there.