Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Unfortunately yes, if they ask for the GP for info and he doesn't reply, they can either not make a decision until they do or decide to turn the claim down/give lower rate.
Chase the surgery, they often need a kick up the backside for this type of things.