Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I've moved your post into a new BC thread for you.
Send off to the Northampton address on your statement initially.
But read threads here in the BC forum too - you'll see most are about BC's failure to supply your credit agreement in response to a CCA request. Users are turning to the CPR strategy.
Send it by all means, but be prepared to use the CPR strategy, because the CCA will fail. See Link No2 in my signature below.
Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.