Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
+ Reply to Thread
Results 1 to 2 of 2
  1. 29th April 2009 20:56 #1
    eddied eddied is offline
    Basic Account Holder
    Help the CAG!!
    Download our toolbar         eddied Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Apr 2009
    Posts
    1

    Default Dell laptop what are my rights

    Hi,
    I purchased a Dell XPS M1730 in November 11th last year through my my business and recently its had problems.
    I phoned them, then emailed them on the 14th of this month went through some emails back and forth with some solutions but then the laptop completely stopped working and wouldn't even power up so they arranged an engineer to come out on the 22nd to replace the motherboard.

    22nd engineer turned up replaced motherboard but laptop still not working for which the engineer phoned Dell who said the new motherboard must be faulty and he said Dell will ring me.
    waited 2 days then I contacted Dell who informed me the case had been closed some more appoligies and arranged another engineer visit for the 28th.

    28th engineer turned up replaced motherboard again and exactly same problem nothing, so engineer phones dell and again they say must be another faulty motherboard.

    I had to phone Dell as they didnt bother ringing me but ive now refused to have the laptop reapired and want a refund or the whole unit replaced with exactly specification unit as the unit is less than 6 month old.

    could some one please give me some advice on my rights for this case

    regards

    eddie

    Reply With Quote Reply With Quote
  2. 29th April 2009 21:33 #2
    BankFodder BankFodder is online now
    Site Team The Consumer Action Group BankFodder has disabled reputation BankFodder's Avatar

    Follow Real_CAG on Twitter

    Cagger since
    Jan 2006
    I am in
    Please consider making a donation if we have helped you. Thanks
    Posts
    14,885
    Blog Entries
    11

    Default Re: Dell laptop what are my rights

    From your account of what has happened I think that you are in your rights to say that they have now repudiated the entire contract and that you accept the repudiation and that you want your refund. Alternatively that at your discretion you are entitled to have a replacement unit.

    Gather together all your evidence. Make a very careful chronological note of everything that has happened -- visits, conversations both on telephone and face-to-face, and collect all your correspondence.

    Send them a seven days letter before actionicon. Outlining exactly position and the reason for it and tell them that if you do not have your money back or a new unit within seven days then you will issue proceedings against them in the county courticon without any further notice.

    At the end of seven days, begin your action.

    I would say that your case is unloseable and that you will get your claim fee back as well as your reasonable cost of travel.

    Don't take any nonsense or excuses. Stick your deadlines. carry out your threats.

    If you only want to bluff them then don't bother to do any of this.

    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
    Please include a link to the post you want me to look at. If you have received a defence, contact me.
    Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Browsealoud Video Tour



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE