Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Forgot to cancel repeating billing for website. can i get a refund?
Hi
About 6 months ago I joined match.com and subscribed to a 6 month package costing 60 quid. I only used the site for a couple of months and had totally forgotten i was a member.
But when I checked my bank statement today, they had taken another 60 quid because my 6 months was up, and subscribed me for another 6 months.
I suppose it was my fault because they do state that the subscription recurs and there is the opportunity to cancel the subscription at any time, but I still feel ****ed off, especially since I've not used the site in over 4 months.
Is there anything I can do? I paid by switch, but even if it was by credit card would I be able to do a charge back?
I'm certain that match.com would just say tough luck if I emailed them and refuse to refund.
Does the fact that they didn't email me to say that my subscription was ending soon and that I would be automatically rebilled, and didnt email me to say that they had billed me have any relevence?
I logged in and cancelled my subscription as soon as I saw my bank statement, but that was 7 days later. Isnt there a cooling off period or something for buying things?
Re: Forgot to cancel repeating billing for website. can i get a refund?
Not an expert in this area so can't give much for you I'm afraid.
Personally i would so it's tough luck. But always worth going through their terms and conditions. Even if it states you should have received an email there ill probably be a disclaimer that if that email is sent but not received, or read, by you then they have no liability.. as long as they have sent it.
That's why i don't like these automated subscription sites.. they rely on people forgetting to cancel. Must make them a lot of money doing that. Been there myself and i'm afraid i had to put it down to experience.
-Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -
HFC Bank - Davey vs HFC
Barclays - Monthly payments made
Cahoot - Agreement received, awaiting 2nd agreement after DCA.
MBNA1&2 - Agreements received. (Currently in limbo)
Halifax - Davey vs Halifax/Cabot
MINT - Davey vs Mint
Amex - Davey vs Amex Cap1 **WON** £1,500 Written Off Davey vs Cap1
a sort of fire-fighting role here. Hate HFC & their past compulsory PPI ethos
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Re: Forgot to cancel repeating billing for website. can i get a refund?
std practice for lots of businesses and not only on the internet.
it would of clearly stated when you signed up the it was an automatically reoccuring subcription.
very annoying, but as i say std practice,
as with any contract.read the small print.
dx
GETTING THREAT_O_TEXTS OR SPOOF BAILIFF CALL FROM M T COLLECT read here
7. Thinking of a Full & Final Settlement?Read Here
my views are my own...seek legal advice if ness
NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by telephone
- alert the siteteam IMMEDIATELY by hitting the black warning triangle on any message - Particularly if this results in a request to pay a fee to help you.
rather than hittting to be my friend - hit the star
Re: Forgot to cancel repeating billing for website. can i get a refund?
Only valid if they point it out to you that it is recurring debit and/or you have ticked box reading their terms and conditions and not assumme that you have read their terms and conditions on a seperate page. After all they could include that the fee will double avery six months!
I did not realise when I signed to a site, they did not say anywhere that it would automatically debited, except in the small print about 3 pages on.
Did a charge back with BC and they refunded the fee.
Re: Forgot to cancel repeating billing for website. can i get a refund?
Send them a complaint stating how surprised your were to discover that they had debited your account, especially as you had not received a reminder from them advising that they were going to do this (not essential but good practice).
Cancel your membership and state that you want a refund.
Also express your disappointment with the site and explain that you had not used it for the last 4 months and whatever else you feel is relevant.
If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing!
Forgot to cancel repeating billing for website. can i get a refund?
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-Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -
