Thread: Car Finance Dealer

Can somebody help me.

It was my first experience to any car finance dealer. I feel of being fooled by them. A copy of the agreement was not provided to me. while i was told that i have to pay the deposit straight away. as you may agree, nobody can read those terms and conditions small print within minutes. later a friend of mine told me that he didnt pay any deposit straight away to the same dealer. when i reached home, i realized i was NOT provided the required paper work. only rough interest calculations...which when i calculated was very misleading to what i was told. i went back next day and told them that it is unfair. they said nothing could be done. and i am not even allowed to cancel the contract. while another person at their office told me minutes before that my paper work was untouched and still on the table. after a while the manager came and said ok, the deal will be cancelled completely and i can go home. i was relaxed but 2-3 days later i found out that they have deducted the Deposit from my account. i phoned them, wrote them letter, emailed them But NO ONE had the courtesy to at least answer me of what is going on...i am too much frustrated. i need to know what can i do. Please somebody guide me? Thanks

If you didn't get your statutory copy of the agreement at the time of signing and were not provided with the correct documentaion prior to signing or the paperwork is not in the prescribed form the the agreement is improperly executed.

The effect of this is that only a court can enforce the agreement and it will take into account all circumstances such as consumer detriment. It appears that your are at a disadvantage in not being given all of the required info, nor was the info you had in the proper manner. It would be unlikely that this agreement could be enforced in my opinion.

You don't have the right to cancellation if it was signed on trade premises unfortunately, but you may have the right to withdraw if the agreement hasn't been executed (ie signed by the creditor).

If they are accepting your cancellation, but won't return the deposit, then you can invoke their complaints process and go to the Ombudsman. I would write and threaten this because it will cost them about £400 if you take your complaint there and will cost you nothing.