Thread: T-Mobile faulty phone 5 months old

bought a phone from t-mobile costing 200 quid - five months later the phone crashed deleting all numbers in my phonebook and the only way i could call was if i had a txt messgae in my inbox

took the phone into the branch - explained the predicament to the store assistant - she explained they'd send the phone away for repair - i explained i didnt want a repaired phone that id paid for a brand new phone which should last up to 1 year under manufacturers guarantee - i demanded a refund and quoted the sale of goods act - where items should be of a satifactory condition and fit for purpose up to six months after purchase

the manager then approached and told me he would send the phone for analisis - i agreed but stated to the manager that i did not want them to carry out the repair as i would like an independant investigation - he wrote on the analisis sheet - DO NOT REPAIR - in the meantime he offered me a 39.99 phone so i could still receive calls - i refused this and still demanded my refund - as i saw this as an insult to my 20 year custom (previous one2one)

Two weeks later the phone came back repaired and they called me to say my repaired phone was ready to collect, i asked why they had repaired the phone, they sai nokia had done it - i explained this as against my wishes and that they had broken my agreement of analisis only - i contacted their head office and the pa to the managing director - they became very abusive and even blocked my mail - telling me that the phone was there to pick up - this was two years ago - where do i stand ? any help ?

BTW im now with O2 - but i just wanna kick em in the b*lls if i can

it was only last year that i bought the phone - sorry for being very busy at work and for not knowing bout this site until now

my understanding of the sale of goods act - is that should the item be faulty in the first six months - it is up to the retailer to prove it wasnt faulty at point of purchase - thereby entitling me to a full refund

surely in todays technological age electric or telephone equipment should last longer than 5 months before crashing

ive still got my zx spectrum, my simon, my atari - all in full working order
my walkman, my playstation, my xbox and my wii, my laptop, my commodore pc - all still working and never needed an upgrade or repair

WHY SHOULD I ACCEPT A REPAIRED PHONE - I PAID 200 QUID FOR A BRAND NEW PHONE IN FULL WORKING ORDER - who's to say that at the turn of the year the phone mysteriously develops the same fault and i have to pay because its past its manufacturer's year, i also paid money in top ups to use that phone and was a supposed valued customer for over 15 years and was inconvenienced to the fact that i lost vital numbers and many business calls who could not reach me