Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Philips BlueRay DVD player, Date of purchase Jan 09 from Pixmania , unit has died totally
Pixmania say contact Philips , Philips say contact Pixmania ,impasse !!
As Pixmania are an internet co , I believe centred in France , are they subject to UK sale of goods legislation ?
Thats odd they are trading in the UK with UK warehouses and staff but have no UK office. I was under the impression that if your brought something in the UK it was automatically covered under the SOGA (I have no idea for this case).
In their own T&C it states:
- Article 1641 (French Civil Code): The seller is responsible for latent defects in the product sold which render it unsuitable for its intended use, or which impair its capacity to be used so much so that the buyer would not have purchased it, or would only have paid a reduced price for it, had the buyer been aware of them.
As well as
- Article 1648 (French Civil Code): The buyer must take any action resulting from defects within a period of two years following the date on which the defect was discovered
You can try to tell Philips that the retailer is not accepting their responsibilities under the SOGA and are claiming under the manufacturers warranty.
The main legislation is the Distance Selling Regs, which is as a result of Directive 97/7 EC. As such, all member states were required to enact legislation giving effect to the directive - basically their own version of distance selling regs. The wording will be different, but the effect the same.
But yeah, it is the seller who is responsible, not the manufacturer, and I would go to the seller to maintain a line of continuity.
I had a problem with Pixmania a few years ago with a DVD player, the readout display died after about 5 months, I was told to send it back at my cost to France and if found faulty it would be repaired and sent back but I wouldn't get the inital delivery costs back, sent them an e-mail and letter regarding SOGA, they said tough we're French so doesn't apply, I then sent a lba giving 7 days to the London address (recorded) and copied to them via e-mail - was happy to use online court to resolve it, 2 days before the deadline got an e-mail to say a courier would collect the unit FOC to go to France for repair, week after it was collected got a full refund - needless to say I have never used them since and have advised others wanting to buy from them of the problems I had
If you look carefully at their website you will see where you log on to your account. Once you do this, go to your orders page, select order tracking, click on see my orders, there you will see your order, scroll down until you see forwarding, click on the icon returning goods to after sales service, select the item you want to return , make sure you click the appropriate boxes & submit to pixmania. They will email you with a returns coupon which you attach to your boxed item & take it to your nearest courier office (UPS in my case) & they will accept it for return to pixmania.
I have bought a lot of computer components from pixmania & have had to return a faulty motherboard & a video card to them on seperate occasions with no issues, they will credit your pix account if it's returned >7 days after purchase.
Hope this helps....
PS I'm a radiographer, I don't work for pixmania, but we do have a website selling green products
Pixmania & Faulty Goods
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