Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I would be grateful if anyone could help me, I had £195 outstanding on my counil tax bill from a previous address. When they caught up with me I explained that I could not afford to pay it in one and arranged to repay them at £10 a week. The problem was then that I had to travel to a different town to pay it as I had moved away. This was costing me £10 a week. I requested a payment card and paid two weeks to allow for it to reach me, when it failed to arrive, I travelled back and requested it again. The third time I had to go there, they told me I did not exist on their computer system and there was no debt, then a senior member of staff found me and took my money. I explained that I could no longer afford to travel to make payments and needed the payment card immediately. That was in November of last year. I heard no more from them.
Now I have had a bailiff visit with added charges. I have just been back to the council and told them why I hadn't paid and that I requested a card three times but they said it was no longer in their hands and couldn't help me.
Do I have a leg to stand on complaints wise? To whom should I complain if so?