Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
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I presume this has happened to other Abbey customers, but I'm not sure. I am a customer of Abbey for 30 years now, but they now treat me like a piece of dirt. My wages went into the Abbey all the time I was working. I had an overdraft of £750, but now I am retired. As no wages were going into my account, only my two private pensions, the Abbey cancelled my overdraft. This was the reason given, when I called them to ask why they cancelled it. They agreed over the phone to stop any interest charges on the overdraft if I made a repayment agreement with them, which I have done, at the rate of £20 per month; more than I can really afford. they are not happy with this amount, and told me over the phone that I would be likely to be taken to court. Of course, I took no notice of their threat. Later I received a letter to state they would freeze interest payments if I kept up repayments on the overdraft.
My main gripe, and reason for writing, is that I am all of a sudden unable to access my Abbey account online. I am in Turkey at the moment, so I cannot check that Abbey is not charging interest, and cannot see if my repayments are crediting regularly to the account. Previously when in Turkey, or abroad, I have always been able to access the account online. Can they do this, and can they also cancel my account without my agreement, as they might have done? Or is this some technical glitch? It has been going on for a month now, no access to my account details. The error message, once I log on, is:-
e-BankingThis service is currently unavailable, we apologise for any inconvenience this may cause. Please try again later. :-?
I'd be interested to know if this is happening to anyone else!
I have just discovered, after having to call the Abbey from Turkey; that they had cancelled my card without informing me. I mean, who do they think they are? Even the customer service operator could not see why they had done this, as my account is not in collection, and I am making regular repayments of the overdraft. They told me I would have to apply for a new card, which I will have to do anyway, not to use the account, but if I want to keep track of repayments I am making online.
This answers my original question of why I couldnt access my account online, but begs another question...why did they do this, take such a high-handed attitude? The Abbey just does exactly what it wants.
I understand that sometimes when you use your bank card in Turkey, banks in general have a habit of freezing your account in case of fraud. I do not know if that is the case for you but thought you might like to know. I found this out after looking for info about Turkey and have read threads on other forums about it.
Hi Simon,
Thanks for your response. I have been in to see the Abbey on my return to the UK, and they had cancelled my card (!) so that, although I have now paid back on full my overdraft, I still cant see online where I have paid them anything, as the card concerned has been cancelled! I have applied to have the card renewed or replaced, not so that I can use the account any more, but so that I can check my account, which they say is still "live", and trace my payments, but my request has been declined! They are unbelievable. I could probably just about understand their reasoning had my account been in collection, as they call it, but they assured me it was not... :?
Cheers,
Jan.
Just a poss thing to look into. I have a complaint with Abbey going on for months and was told the reason complaints were not responding to queries fully was that the complaint was being dealt with by collections. So anotherwords rather than deal with it properly in first place, they past it to collections complaints even though not in collections. They apologised that all information was not to their hand and would escalate it, higher up in complaints. Yep I was confused and believe they have so much internal depts passing to and fro that they dont know what they are doing. Apparantly I am now in collections due to complaints not responding, duh...
Just a tip tape all calls to abbey as they quite often keep no records of detailed calls to customer services and then play dumm.
Just a poss thing to look into. I have a complaint with Abbey going on for months and was told the reason complaints were not responding to queries fully was that the complaint was being dealt with by collections. So anotherwords rather than deal with it properly in first place, they past it to collections complaints even though not in collections. They apologised that all information was not to their hand and would escalate it, higher up in complaints. Yep I was confused and believe they have so much internal depts passing to and fro that they dont know what they are doing. Apparantly I am now in collections due to complaints not responding, duh...
Just a tip tape all calls to abbey as they quite often keep no records of detailed calls to customer services and then play dumm.
Just my experience of course
Thanks John, they are dumb alright. Deaf, too of course! Its a case of another large orgasnisation having become even larger, and more distant from the source of its livelihood, the ordinary customer. They have lost sight of this vital link, the customer, who holds the company together, and who is the very essence of its being. They will learn, we hope soon, by their mistake. I will write to the fos, as Pompeyfaith suggests, as it seems a waste of time complaining through the usual Abbey channels.
Good luck with your complaint... have you thought of contacting the FOS as well? You feel its all going to be a waste of time not responding to their high-handedness, but that's what they are hoping we will do, just give up and give in...
Unable to access my Abbey account online..!
customers, but I'm not sure. I am a customer of Abbey for 30 years now, but they now treat me like a piece of dirt. My wages went into the Abbey all the time I was working. I had an overdraft
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Re: Unable to access my Abbey account online..!
Re: Unable to access my Abbey account online..!
IF YOU ARE BORED WITH LITTLE TO DO
WON / 19 November 2007
Apparantly I am now in collections due to complaints not responding, duh...
Originally Posted by stardust_john
