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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Assignment of debt vs debt sold - Is there any difference between the 2?


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If the account is in dispute then neither should have taken place is my understanding.

 

Have you received a Notice of Assignment then ?

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If the account is in dispute then neither should have taken place is my understanding.

 

This is not correct. There is nothing to stop a contract being assigned unless it is specifically prohibited within the terms of the contract

 

Is there any difference between an assignment of debt from the original creditor to a Debt Collection Agecy (DCA) and the debt being sold to another company and that new company seeking payment of the original debt (whilst the account is in dispute)?

 

Sometimes creditors use dcas to collect debts on their behalf on other occasions they actually sell the debt to the dca.

 

The sale of a debt is done by way of an assignment.

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I am not sure how I would identify a 'Notice of assignment' but I received a letter from the OC informing me they were going to write the debt off but would then pursue a listed number of actions including selling the debt to a third party. I wrote back and said they could not whilst the account was in dispute, their complaints department acknowledged my letter said they would reply in December 08 and never did, I was then served with a default notice and finally (so far) received a letter from another company saying they are now the owner of the account having 'acquired the debt' and are seeking full payment! From the replies on this thread it sounds like an absolute assignment. In case it is of relevance the OC had failed to provide a CCA.

 

I note there are differing views on whether a contract can be assigned whilst the account is in dispute but if the contract is the same thing as the credit agreement and it doesn't appear to exist how can they assign it?

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Does the last post mean that if the original OC still held the debt they should not be trying to collect either directly or via a DCA? If that is the case then events have moved on as it seems like the Original Creditor (OC) is not holding the debt or trying to collect it. They seem to have sold it outright (I think from answers in this thread this is referred to as an absolute assignment).

 

It begs the question can they sell/absolutely assign the debt when the account is in dispute? If I am interpreting the replies correctly there are 2 differing viewpoints so far. Any further views would be appreciated so I can weigh it all up and decide what to do.

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Guest TEAGRAM

my view is there is nothing to prevent the sale or assignement of your debt, institutions frequently sell whole tranches of old debt for a small % of the value.

but this does not affect the validity of your dispute, it just means you have someone new to explain the dispute to - they will then eventually give up and go away since when they understand your dispute has substance they will not wish to waste good money on chasing it further.

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my view is there is nothing to prevent the sale or assignement of your debt, institutions frequently sell whole tranches of old debt for a small % of the value. Correct

but this does not affect the validity of your dispute, it just means you have someone new to explain the dispute to BUT WRONG TEAGRAM...- they will then eventually give up and go away since when they understand your dispute has substance they will not wish to waste good money on chasing it further.

 

If a debt is in dispute it mustn't be sold, read the OFT Guidelines on Debt Collection, read the CCA ..DCA's who buy debt, whole tranches of debt, have laws, rules and regs to abide by and must inform debtors if the debt has been assigned in the correct manner with hallo and goodbye letters sent accordingly.

 

You cannot just pass a disputed debt onto someone else, not a consumer debt anyway. We have spent the last 3 years educating the industry of precisely that, be they statute barred debt which they purchase or 3 month old debt - the rules and regs have to be applied rigorously otherwise these degenerates feel they have a free hand to continue what they have done for the last 40 years without recourse. Not anymore they don't.

 

Sad thing is they do not give up, even when they are told they are wrong - most of these DCA staff haven't a clue about the OFT they think OFT is slang for Off For Tea...so complain as babybear so correctly says and stop them in their tracks.

 

S

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Thanks for your support on this. I cannot believe what these companies are doing. It is a shock because when you don't expect to have debt problems you don't look below the surface of what the Finance industry is doing to people. It has been a shock. I will see if there are any template letters I can find for the Oft complaints. I guess the complaint is against the Original Creditor (OC) and a letter advising the company who 'aquired the debt' that the debt was in dispute and has to be returned to the OC. Does that make sense?

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Thanks for your support on this. I cannot believe what these companies are doing. It is a shock because when you don't expect to have debt problems you don't look below the surface of what the Finance industry is doing to people. It has been a shock. I will see if there are any template letters I can find for the Oft complaints. I guess the complaint is against the Original Creditor (OC) and a letter advising the company who 'aquired the debt' that the debt was in dispute and has to be returned to the OC. Does that make sense?

 

You can find a complaint form on the OFT website....Write to the DCA telling them there is a dispute with the OC and to refrain from activities, they'll know the score and will understand if it's spelt out to them. You can always add the words "Having received information from the "Consumer Action Group website" they'll know then you have one or two people behind you on this..:p

 

Trust no-one in the finance industry, a few days reading over this forum will show you exactly what they get up to in the industry - respectibility is a thing of the past. Businesses earn respect, they don't demand it in terms and conditions...as they are finding to their cost.

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If a debt is in dispute it mustn't be sold, read the OFT Guidelines on Debt Collection, read the CCA ..DCA's who buy debt, whole tranches of debt, have laws, rules and regs to abide by and must inform debtors if the debt has been assigned in the correct manner with hallo and goodbye letters sent accordingly.

 

You cannot just pass a disputed debt onto someone else, not a consumer debt anyway. We have spent the last 3 years educating the industry of precisely that, be they statute barred debt which they purchase or 3 month old debt - the rules and regs have to be applied rigorously otherwise these degenerates feel they have a free hand to continue what they have done for the last 40 years without recourse. Not anymore they don't.

 

Sad thing is they do not give up, even when they are told they are wrong - most of these DCA staff haven't a clue about the OFT they think OFT is slang for Off For Tea...so complain as babybear so correctly says and stop them in their tracks.

 

S

 

Whilst that may be true in terms of OFT guidelines - as a matter of law the company can sell the debt (subject to any restrictions in the original contract) and of course the mechanism through which legal ownership is transferred is assignment and the assignee (the new owner of the debt) can bring proceedings. The fact that the assignment was in breach of OFT guidance does NOT make the assignment unlawful.

 

As pointed out previously by another poster any defences to the original agrement are still there AND the fact of the assignment also gives rise to a range of possible other defences ranging from whether proper notice of assignment was given to whether the actual assignment itself is valid

 

In terms of the breach of OFT guidance - you need to complain to the OFT

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Thanks for further very helpful responses on this thread. The thread started out as my trying to understand if there was a difference between a debt being assigned and a debt being sold/bought and if the account being in dispute at the time had any bearing in either scenario. I am concluding from the various posts received that whilst the account is in dispute the sale/purchase of the debt is against OFT guidelines but may not be unlawful depending on the conditions of the original contract. With this particular creditor they have not even produced an agreement so it is impossible to check the original conditions for any restrictions on assignment. If they didn't have it at the time of assignment, the new account holder is going to have some difficulties collecting.

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  • 3 weeks later...

The debt being sold or assigned means the same ( I believe), the difference is in the type of assignment. Equitable means they bought the benefit (debt), but none of the duties ie being able to sue in their own name, send statements, add interest & charges and arguably not able to report to credit ref agencies. Absolute/legal means they bought everything, they benefits and duties, BUT for this to be legal it should have been Novated. This means you agreed in writing and signed to say so the new creditor taking over the debt, it is a new contract and as such you are a party to it with the same rights as in the first contract (but you wont agree unless you are a retard of course).

 

many DCA`s seem to be confused over the difference, including qualified solicitors they have working for them. I have an ongoing tussle with solicitors who have now clearly stated the assignment was Absolute, ohh dear that messes up their ideas to take me to court.

 

The argument as to whether they can sell it on comes down to what the agreement states they can do, oh there isnt one! “nemo dat quod non habet”, you cannot give what you do not own. No contract = no proof of ownership.

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

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I am concluding from the various posts received that whilst the account is in dispute the sale/purchase of the debt is against OFT guidelines but may not be unlawful depending on the conditions of the original contract.

 

It is not unlawful to sell the debt while in dispute. There are 2 potential 'unlawful' things:-

1) The dispute must be settled by the old owner. If they refuse to respond they are breaching CPUT Regulations 2008, plus,

2) The new owner must be made fully aware of the dispute and not enter into any requests for payment etc, as again they are breaching CPUT Regulations.

 

Consumer Protection from Unfair Trading does clearly state a new trader (owner) must be given all the information relevant to avoid the consumer having to repeat their case.

 

The question over legality rests with the courts. However, the OFT are the body who decide whether an action is worthy of prosecution. On past performance, OFT need a lot of complaints before they do anything so do not be despondent if they do nothing on just your complaints. The old points make prizes line, can be interpretted as number of complaints make OFT listen.

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The debt being sold or assigned means the same ( I believe), the difference is in the type of assignment. Equitable means they bought the benefit (debt), but none of the duties ie being able to sue in their own name, send statements, add interest & charges and arguably not able to report to credit ref agencies. Absolute/legal means they bought everything, they benefits and duties, BUT for this to be legal it should have been Novated. This means you agreed in writing and signed to say so the new creditor taking over the debt, it is a new contract and as such you are a party to it with the same rights as in the first contract (but you wont agree unless you are a retard of course).

 

I don't quite agree with this. For novation, yes the debtor does have to agree for both rights & duties are to be assigned.

 

Under contract law, duties cannot be assigned. However they can be transferred (delegated).

 

The duties are irrelevant as to whether an assignment is equitable or absolute.

 

Consumer Credit Act agreements require both rights and duties to be assigned for the creditor name to change. The draftsman of the CCA admits on his own site, duties cannot be assigned and suggests the courts would actually read it as rights or duties (instead of rights and duties).

 

The 12 + 30 days still stands for default whichever assignment takes place. It doesn't matter whether the DCA deem themselves as creditor or not, either way from the contract extracts I have seen, the DCA is duty bound by the CCA irrespective of whether the request for say a CCA could have been made before they bought it.

 

Most of what the DCA's say is a play on words with the CCA, trying to exploit the obvious weakness over duties. CPUT closes that door to some extent as it refers to DCA's and creditors alike as 'Traders'. Instead of having the non-court tested debate over the rights and duties in the CCA itself, this Act appears to accept the information in letters may be factually correct, however is does not allow that correctness to dictate what the consumer is entitled to.

 

On the interest/charges front. An absolute assignment seems to have to be for a fixed amount therefore a DCA cannot add anything else. Whereas on an Equitable assignment it could be either a yes or no, depending what is actually assigned.

Edited by make them aktiv runners
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The debt being sold or assigned means the same ( I believe), the difference is in the type of assignment. Equitable means they bought the benefit (debt), but none of the duties ie being able to sue in their own name, send statements, add interest & charges and arguably not able to report to credit ref agencies. Absolute/legal means they bought everything, they benefits and duties, BUT for this to be legal it should have been Novated. This means you agreed in writing and signed to say so the new creditor taking over the debt, it is a new contract and as such you are a party to it with the same rights as in the first contract (but you wont agree unless you are a retard of course).

 

many DCA`s seem to be confused over the difference, including qualified solicitors they have working for them. I have an ongoing tussle with solicitors who have now clearly stated the assignment was Absolute, ohh dear that messes up their ideas to take me to court.

 

The argument as to whether they can sell it on comes down to what the agreement states they can do, oh there isnt one! “nemo dat quod non habet”, you cannot give what you do not own. No contract = no proof of ownership.

 

I'm sorry but I don't agree with much of what you say.

 

1. Equitable assignment - my understanding is that if the assignee wishes to bring proceedings they can do so but those proceedings must be brought jointly with the assignor

2. Absolute assignments - Do NOT require novation - what they require is a contract/deed between assignor and assignee and that notice of that contract/deed is given to the debtor of the assignment. You have a common law right to inspect the actual assignment

 

As to whether they can assign at all - there is a general common law right however I would agree that this is sometimes modified by the original terms and conditions - in any event most t & c's give a general right to assign

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Equitable assignments - you can get them for one or more of three reasons:-

1. Written notice hasn't been given to the debtor

2. The assignment itself may not be in writing

3. The assignment may not be absolute

 

There are some limits on assignability which revolve around Predjudice to the debtor and include personal contracts and around public policy issues. However in the case of a straight debt the only restriction would be if an express term in the agreement prohibited or modified the right.

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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1. "none of the duties ie being able to sue in their own name", isnt that the same as your take on it?

2. Correct, I missed a chunk out. But I still argue that what was written is correct. I refer to this thread first post from TLD: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/191791-knocked-back-dca-sec.html

 

Also:

Had the contract not been performed it would have been required to be 'novated'. This is because the burden of a contract cannot be assigned (only the benefit of a contract may be). A novation agreement is a tri-partite agreement between the customer, the original supplier and the new supplier. It effectively replaces the first contract with a new contract so that the contractual relationship is between the customer and the second supplier. A novation agreement would at least have provided the Avraamides with a remedy against the existing service provider.

[1] Avraamides and another v Colwill and another [2006] EWCA Civ 1533

And:

Walker Morris UK solicitors, corporate and commercial law firm

 

As to your last para I refer to my last para.

 

:)

Advice & opinions given by spartathisis are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.:)

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The problem is that you are talking about two different things - Novation and Assignments - an assignment does not involve novation. Here we are talking about an assignment. The question posed by the OP was about whether the sale of a debt involved an assignment or not.

 

In your original post you said that an assignment required novation. Which is wrong in Law - an assignment is a transfer of a right without the consent of the debtor, hence the statutory procedure under s136 Law of Property Act - some commentators refer to these as "Statutory Assignments" (See Treitel - The Law of Contract, 2004, P273, Oxford, OUP).

 

In terms of who can bring proceedings - the requirement that an assignee had to to bring proceedings in the name of the assignor was abolished - see Weddell v J A Pearce & Major [1988] Ch 26. In any event a statutory absolute assignment gives the right to the assignee to bring proceedings in their own name.

 

The essence of a novation is that it is a tri-partite agreement - in debt cases - that does not happen - because what is assigned is the benefit - that is the right to recover the debt.

 

Indeed even the quote you give from Walker Morris confirms that an Assignment is different from Novation.

 

To be honest I'm not totally sure what point you are trying to make. Could you clarify - whilst I read the case that you refer to?

Edited by I've got no money

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I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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Well I've read the All England Law Report and also the Times Law Report.

 

I don't think that I actually entirely agree with the Walker Morris interpretation of the case - to suggest that a former customer should in some way, upon a disposal of the business enterprise, be joined into the contract is somewhat unrealistic.

 

The point was based on the construction of S 1(3) of the Contract (Rights of third parties) Act 1999 and essentially said a third party must be expressly identified in the contract to enforce it. There was nothing in the judgment which referred to novation

 

The facts were that a construction firm A had done work for Mr and Mrs B. After the work had been concluded firm A disposed of its' busines to firm X. Subsequently defects appeared in the work done for Mr and Mrs B.

 

Mr and Mrs B sued firm X claiming that under the Contracts Rights of third parties Act that they could bring proceedings

 

The Court held that there was no cause of action BECAUSE for the Contract Rights Act to apply Mr and Mrs B should have been named or be part of a class of persons referred to in the contract between Company A and Company X

 

At no time did the court mention Novation

 

In fact the case is actually authority for the propopsition that a contract can be assigned with a burden for the benefit of a third party - providing that the third party is named in the assignment - the third party does not need to be a signatory to the assignment and there is no requirement for novation

Edited by I've got no money

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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1. "none of the duties ie being able to sue in their own name", isnt that the same as your take on it?

2. Correct, I missed a chunk out. But I still argue that what was written is correct. I refer to this thread first post from TLD: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/191791-knocked-back-dca-sec.html

 

Also:

Had the contract not been performed it would have been required to be 'novated'. This is because the burden of a contract cannot be assigned (only the benefit of a contract may be). A novation agreement is a tri-partite agreement between the customer, the original supplier and the new supplier. It effectively replaces the first contract with a new contract so that the contractual relationship is between the customer and the second supplier. A novation agreement would at least have provided the Avraamides with a remedy against the existing service provider.

[1] Avraamides and another v Colwill and another [2006] EWCA Civ 1533

And:

Walker Morris UK solicitors, corporate and commercial law firm

 

As to your last para I refer to my last para.

 

:)

 

You are merging a few unrelated issues into one here.

 

The change in companies did not give the avraamides the right to sue the second company for burdens held by the first. Likewise, annoying as it is burdens performed by DCA's only allow the consumer to sue the actual lender.

 

The rights of a contract in CCA terms is the monetary return, while the burdens are what the consumer is entitled to request. To complicate that further with each burden there is a right, with each right there is burden.

 

TLD is focusing on a DCA's 'right' to report to CRA. If they are reporting under the name of the orginal lender there is no issue. However we all know DCA's report in their own names. S136 does allow the right to the benefit of a contract, however as CRA reporting is not purely for the benefit of the body reporting it, it is hard to see how that could be construed as a right of the contract capable of assignment. If the contract between lender and DCA does not assign the CRA reporting by transferring it instead, then the reports should IMO only show the original lenders name. You can also argue S136 has not been amended to add CRA, therefore the meaning is exactly as what rights the dca would have had in 1925.

 

Where there is no CCA, there is still frequently evidence of a contract by other means, eg repayments. The problem with CCA agreements for the mainstream credit cards/loans is the fact they are not unique, eg there are thousands who sign the same terms/conditions. Novating a contract is not in a consumers interests, much better to have a pre 2006 CCA lost as that stops a dca having a right to sue.

Edited by make them aktiv runners
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