Thread: QVC - Returns

For the second time, the finance department of QVC Shopping Channel have written to my mother expressing their concern at the number of returns she has made to them. They state that she has returned 'approximately' 60% of her purchases from 01/06/05 to 31/05/06. My mother has spent approximately £3000 with QVC in the last year or two and enjoys shopping with them so this letter has really upset her.

QVC are always stating their hassle free returns policy in their pitch and with the nature of tv shopping clearly you cannot be sure about the look, feel, quality, suitability of an item until it reaches your home.

They quote the expense of processing the returns but postage back is paid by the customer and the postage and packaging prices to get the goods from QVC are by no means cheap.

Anyone got any advice as to a suitable reply.
Thanks

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I would reply saying if they are not happy with her £3000 worth of business over the past year she will take her 'business' elsewhere! then see what they have to say!!! she is paying the return postage after all, and it rarely costs what they charge for p&p anyway!! good luck