Thread: wrong colour on website, but wont exchange blind?

i just recently purchased a blind from a website (blinds4UK), and the colour i picked looked like a really really dark gray, almost black. its described as a dark gray and the name was slate. i recieved and invoice for it on the thursday, and was advised to contact them imediately if anything was wrong. the colour on the small swatch within the invoice was totally different to the one on the webpage, so i emailed them back on friday morning (i didnt notice i had the invoice) saying the colour on the invoice was not the same as the web page. i tried to phone them but couldnt get through.
i recieved an email from them on monday advising that the blind had already been made up on friday morning and was due to be sent out from them that day.
after recieving the said blind today, it really is gray, not dark or light, just gray. i phoned them right away and they told me i could not send it back because it was made to measure and that they advice customers to request a free smple of the fabric before buying. i said about the colour being totally different on the webpage but they just said that they couldnt do anything about it because people have different monotors, so thats why i should have got a free fabric sample.
the best they could do was if i made another purchase, i could get 10% off.
any advice? is this right?

this is the blind on the web site, i have added as an attatchment.

many thanks

All I can say is that depending at what angle I have my screen, the colour goes from jet black to a sort of yellowish colour.

Whilst there is an argument for goods not conforming to the description, I think you will have a hard time.