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HSBC Admit lost paperwork and refuse refund PPI any ideas?
Asked HSBC for confirmation that PPI had been completed correctly (it hadn't, as a worker on a fixed term 18 month contract I would not have been able to claim) as I wished to reclaim my payments - recieved first letter dated Jan and wrote back, recieved 2nd letter dated March 2009 - have written a letter (not posted yet) was wondering if any comments, bits to add, take out etc...
For me, the most interesting parts in their letters is the admission they cannot find the paperwork - surely if I demamnded a true signed copy of my CCA they couldn't provide it anyway as the PPI bit was attached?
And the fact "the bank would not etc..." yes they would and got fined £1mil - and a contributing factor to the fine? Not keeping records of PPI applications....
What do people think?
PS Sorry about the documents - they open at 150% and are not the best scans I've ever done...
Re: HSBC Admit lost paperwork and refuse refund PPI any ideas?
vespapx,
The first two pdf files still have your name on can you edit to remove these as banks do monitor theses boards soon as you have removed your name and re-posted them ill take a look and add any comments i find.
Re: HSBC Admit lost paperwork and refuse refund PPI any ideas?
I note that they are saying that premium for PPI have been on your statements since July 2005 and tat you have not brought this to are attention or words to that effect.
You may like to add something along the lines off this is because it has only just recently come to mt attention the wide mis-selling practices of ppi
Re: HSBC Admit lost paperwork and refuse refund PPI any ideas?
I was thinking of that, was on about mentioning seeing it on Watchdog a couple of months ago - as stated in letter was told was part of credit card process so never intended to ask where the charges came from but that they were sold to someone who was not eligible to claim in the first place (fixed term contract) as I was asked my employment status and told her I was not a perminant worker - she said nowt....
HSBC Admit lost paperwork and refuse refund PPI any ideas?
for confirmation that PPI
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Re: HSBC Admit lost paperwork and refuse refund PPI any ideas?
