Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Would it be reasonable to expect that the repair will be complete within 21 days of receiving the goods and if they can't repair it, then I could receive a full refund as they no longer do this model anymore and the similar model is in rose black and not sheer black and even this is out of stock
If it's a large TV, I wouldn't bother taking it in to the shop.
Give the large screen TV helpline on your reciept wallet a ring, they'll do a few basic diognostics over the phone with you, then book an engineer for you.
Saves you lugging a TV all the way back to the shop, as they'll just ring the helpline for you, put you on the phone to give your details, and they'll then make them do the exact same tests in store anyway.
If the TV cannot be repaired within 28 days (21 if you took the whateverhappens rubbish), they'll issue you vouchers to the value of a TV of equivalent specification to spend in any currys/pcworld. There's no need to run around quoting SOGA just yet, it's an early stage, and I really can't see any member of staff in their right mind, denying you a repair, unless they seriously doubt your fault, or find it to not be faulty at all, of course.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
haha, no it is only bedroom 19 " model........I would rather take it in store rather then be left on hold for eternity
So 28 days would be reasonable for a repair
Thanks for your help.
No problem, but you seem to be missing the point.
If you take it into the shop, they'll make the exact same call, so you'll be stood waiting in the shop in a que, then you'll be stood while the assistant is on hold*. Then you'll be stood until they can get someone from the TV department to test it. Then once they've booked it in for repair, you'll have to go back and collect it from the shop, because the daft couriers will only collect and deliver repairs to the same address.
Just trying to save you some stress and time. But naturaly it's up to you what course of action you take.
Best of luck getting it sorted.
(*We get no special lines to ring, or treatment for being staff unfortunately.)
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
a sort of fire-fighting role here. Hate HFC & their past compulsory PPI ethos
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Re: TV within 12 months warranty
Originally Posted by Renzokuken
No problem, but you seem to be missing the point.
If you take it into the shop, they'll make the exact same call, so you'll be stood waiting in the shop in a que, then you'll be stood while the assistant is on hold*. Then you'll be stood until they can get someone from the TV department to test it. Then once they've booked it in for repair, you'll have to go back and collect it from the shop, because the daft couriers will only collect and deliver repairs to the same address.
Just trying to save you some stress and time. But naturaly it's up to you what course of action you take.
Best of luck getting it sorted.
(*We get no special lines to ring, or treatment for being staff unfortunately.)
excellent advice as always.
dx
GETTING THREAT_O_TEXTS OR SPOOF BAILIFF CALL FROM M T COLLECT read here
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TV within 12 months warranty
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Originally Posted by TractorGirl
