Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I bought a return ticket through Rail Europe for tickets to be used in France for a journey I was taking. I never used the outbound ticket in the end as I got a lift to my destination, but returning, the train never arrived leaving me no option other than to take a taxi to continue my journey. I was trying to get to the airport on time and had no alternative as I would have missed a plane at the airport.
When I got back I wrote to Rail Europe with photo copies of all receipts asking for a ticket refund and re-imbursement of the €120 taxi fare. In the letter I said I would send the originals once they confirmed theyb would reimburse me. They replied they would deal with a refund once the paperwork was recieved, so I duly sent the tickets, taxi receipt off by recorded delivery upon their request.
Rail Europe then said the tickets were purchased from SNCF so were not there responsibility so had passed them onto an agent in France at SNCF to deal with. I wrote to say that they therefore now had my evidence in effect and asked for contact details of who was dealing with the matter where they had sent them. They then said they could not do that and did not know who was dealing with them but that I should wait to hear and take it from there.
Having not heard a word back, I then went down to Rail Europe's London office with copies of all correspondence and insisted on being dealt with by the manager. The manager tried to contact another head office who said the process can take up to three months to be acknowledged from France and I should still wait as it was normal to take that long and people get paid back.
Four months later, still no word from anyone and as SNCF are part of Rail Europe, I dont get it....Have I been fobbed off, or has anyone had a similar experience and can advise the best thing to do.
I take it you still have copies of all the paperwork and the ticket, so send them a further copy with a letter giving them 14 days in which to reimburse you or you will take further action.
Don't mess with them and make sure any letters are sent recorded delivery.
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on time and had no alternative as I would have missed a plane at the airport.
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