Thread: Onetel/TalkTalk unable to remove my website

I was with Onetel 3 years ago and had webspace where I'd put up a site. I closed the account but the site is still live. No longer having an account, I can't access it to remove it or change it. All the info on it is out of date, such as my address etc. Onetel say that they can't remove it and that it's there permanently.
Surely it's possible for them to remove it.

Hi Roger,
Have you tried logging directly into your webspace using ftp rather than via your old Onetel control panel?
Elsa X

Yes, but can't connect.

Hi again Roger,
Shame that.
All I can suggest is writing them a stiff letter insisting that they delete the site forthwith on the basis that as you no longer have access and control of the webspace to delete or change it yourself and it is broadcasting personal information about you, you feel is a security risk putting you at risk of identity theft. Refer them to section 4.8 of their own terms and conditions, which makes it clear that webspace can be closed:

4.8 As part of the Service, we provide you with e-mail facilities, web hosting and other services that require us to set aside storage space for you on our computers. In order to manage our computers and the Services we provide, we may: (a) impose limits on the storage space set aside for you. Such limits may be set by reference to the physical amount of web space made available to you, the number of e-mail messages held, transmitted or received by you, the size of any attachments or downloads sent to, or received or transmitted by, you or any other method we may specify from time to time; (b) at any time, vary the limits on the storage space set aside for you and we will inform you by e-mail of any such variation; (c) refuse to accept and/or delete any e-mails, files, attachments or other material that causes you to exceed the limits on the storage space set aside for you; and (d) close any e-mail address and/or web space that we may have supplied to you if that e-mail address and/or web space remains inactive for three months.

Hope this helps
Elsa x

You're an angel! Just before your reply I contacted them yet again saying that I believed they were infringing the data protection act. Suddenly, after several times saying that it was impossible, they've now found that they can! I shall also remind them of their own terms and conditions.
Thanks for all your help. xx

Well done Roger!
As usual, when they say "we can't" they miss the bit off the end ..."be bothered"!
All the best
Elsa x