Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi,
I'm not even sure if anyone can help me on here... but here it goes.
Just under a year ago we bought 11 boxes of Ikea tundra flooring, we never put it down straight away as it was for our new house so we didn't want to put it down until the rooms were decorated... fast forward to October and November 2008 and we put the floors down in the rooms, my husband is a carpenter and was still havin considerable difficulty in getting the floors to fit together. The floors have now been down 4 - 5 months and they are coming apart at the joints, chipping and quite a few of the joints have actually snapped, we tried to make good and even screwed the floor down in one room but even this hasn't helped.
Stupidly I can't remember where I've put my reciept and Ikea have told us we can't have our money back... which is not what we wanted anyway, all we wanted was to take the floor up and to get a full replacement but they have said no, this flooring range is meant to be guarenteed for 15 years but we have hit a brick wall.
I suppose my question is; is there any organisation I can speak to with regards to helping resolve our problem or am I to accept what Ikea have told us without a receipt we haven't got a leg to stand on (even though this flooring is unique to Ikea!!!)
Thanks to anyone in advance who replys. (And sorry for the long winded version!!)
The flooring guaranteed for 15 years is not fit for purpose, so the when you buy something, you form a contract of sale, and this brings into force the Sale of Goods Act 1979 (and subsequent amendments). Goods supplied must be as described, and fit for purpose. If they are not, and you take them back to the retailer in a reasonable length of time you are entitled to a refund, although you may accept a replacement, alternative or credit note if you prefer.
Some retailers actually don't know the law, but much more likely they're just hoping you don't. First, ask to see the manager or supervisor and tell them you are claiming your rights under the sale of goods act. If you still don't get joy, phone, email or write in to the manager or the head office.
If they still won't budge then contact Trading Standards in your area and make a complaint. Tell them your complaint, and that you want a refund / or replacement flooring in line with your rights under the Sale of Goods Act 1979 (and subsequent amendments).
Did you pay by Credit card, debit card? as those transactions will be proof of purchase . .
Hi,
Thanks for your prompt reply, unfortunately we paid cash for this flooring.
Would you suggest another phonecall to the store again tomorrow but this time asking to speak to a manager or supervisor (my husband just spoke to who ever it was that answered the phone today) and reiterate what you have told us about our rights; in the hope we might get a little further forward if they know we are knowledgable on the subject of our rights?
Thanks again.
Yes i would give them a call tomorrow. Do you still have the packaging the flooring came in?
The reason i ask that stores can trace their stock using batch numbers from their suppliers, so that would prove how old the flooring was and the approximate time sold by Ikea.
I have found Ikea to be very good at refunds in the past, maybe now they are changing their policy due to the credit crunch. Worth a call to a supervisor tomorrow.
Help with Ikea!!
(even though this flooring is unique to Ikea!!!)
Reply With Quote
