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    • Should this to be take into court with him or should he send something in earlier?
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Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
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Argos problem regarding a Laptop


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I bought a Laptop last week from Argos and over the weekend and the screen started flickering now and again it doesn't do it all the time but it's not a good sign.

 

I took the Laptop back into the store today requesting a like for like replacement and someone had a look at it for a few minutes, they said as the screen did not flicker when they were looking at it they would not give me a like for like replacement and would not do anything about it.

 

It is less than 2 weeks old so i would be entitled to a full refund but i said i would be happy with a like for like replacement but this request was refused.

 

I have sent two letters today by recorded delivery, one to the Argos store where it was purchased and a copy to head office demanding a like for like replacement.

 

I have said that if they refuse i will be contacting Trading Standards & Consumer Direct and seeking legal advice.

 

Where do i stand on this matter and what can i do to get a replacement?

 

Thank you.

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I bought a Laptop last week from Argos and over the weekend and the screen started flickering now and again it doesn't do it all the time but it's not a good sign.

 

I took the Laptop back into the store today requesting a like for like replacement and someone had a look at it for a few minutes, they said as the screen did not flicker when they were looking at it they would not give me a like for like replacement and would not do anything about it.

 

It is less than 2 weeks old so i would be entitled to a full refund but i said i would be happy with a like for like replacement but this request was refused.

 

I have sent two letters today by recorded delivery, one to the Argos store where it was purchased and a copy to head office demanding a like for like replacement.

 

I have said that if they refuse i will be contacting Trading Standards & Consumer Direct and seeking legal advice.

 

Where do i stand on this matter and what can i do to get a replacement?

 

Thank you.

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Your on the right track by sending a letter to the store and to head office. The manager on duty should have some common sense in knowing you are asking for a replacement but as it is a temperamental fault its going to be difficult for them to accept that it is faulty.

 

Which laptop is it? Your doing everything you need to at the moment with there refusal. I see little point in picking up the phone or going in store until you receive a reply from Argos.

 

Post it up if it is unsuccessful and can take it from there

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Your on the right track by sending a letter to the store and to head office. The manager on duty should have some common sense in knowing you are asking for a replacement but as it is a temperamental fault its going to be difficult for them to accept that it is faulty.

 

Which laptop is it? Your doing everything you need to at the moment with there refusal. I see little point in picking up the phone or going in store until you receive a reply from Argos.

 

Post it up if it is unsuccessful and can take it from there

 

Thank you for your reply blitz, it is very much appreciated.

 

I'm glad i have done the right thing, I contacted Consumer Direct yesterday and received an email from them earlier today saying to send Argos letters via recorded delivery which i have already done.

 

Today i have sent two more letters via recorded delivery, one to Argos's managing director and one to customer services.

 

When i took the laptop back in to store yesterday when i mentioned the Sales Of Goods Act 1979 the person who was dealing with it fobbed it off and more or less laughed it off.

 

I feel that a laptop which is only a few days old should be replaced without quibble, what loss is it to Argos to exchange the item? If i was asking for a refund then i would expect them to be more pushy as they would be losing money.

 

The laptop is a Toshiba L350-203 and i paid £399.99 for it and i don't expect to have an item that is not fit for purpose after only a few days.

 

I know the laptop is exempt from the 30 day money back guarantee if you change your mind however, as it says on their website:-

If there's a fault with the product...

 

We've made it easier!

 

  • If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
    replacement or a refund.
  • If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

 

Hopefully Argos will see sense and just swap it over rather than risk it going to court.

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-------------------UPDATE------------------------

 

I emailed the managing director of Argos earlier today and i received a reply from their PA within an hour of sending the message.

 

It says:-

 

I am very sorry you have had to resort to writing to the managing director, and I would like to apologise for the problem with your faulty laptop and the difficulty you are experiencing in returning it for a replacement.

The managing director is in a meeting at the moment, but to ensure this receives prompt attention I will pass it onto a colleague in her executive resolutions team who I am confident will be in touch with you shortly to find an appropriate course of action.

Many apologies for the inconvenience this fault has caused. I can assure you that we will work hard to find a solution for you quickly. Thank you for bringing it to our attention.

 

Does this sound like they might get this situation sorted quickly and offer me a replacement?

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oh yes, I would say that you are going to get a message to take it back to Argos for a replacement or refund, I am surprised because Argos are usually very good.

Lula

 

Lula v Abbey - Settled

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Lula v Abbey (3) - Stayed

 

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--------------------------UPDATE---------------------------------

 

I got an email from someone at head office today they said that they had arranged with the store for me to take the laptop back and exchange it which i did do this afternoon.

 

Also i will be receiving a personal apology and some vouchers :)

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For a replacement, it's down to the store to prove that the item conforms to the contract. If they have looked at the screen and not seen the flicker, then I would reluctantly say they have fulfilled their obligation.

 

What I would do is to record the screen when it flickers (video on mobile phone?) as proof. It is even possible with such evidence that you could reject the goods if desired for a refund. But if the product is OK otherwise, I would go for the replacement.

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  • 3 weeks later...

Sounds like a fault with either the power supply. Mine flickers very slightly when the battery is getting a bit low.

 

Other things that can be faulty is the Cold Cathode Flourecent Light CCFL. It's a 1mm thick striplight that sits at the bottom of the screen. Either the tube or the inverter for it is faulty.

 

Sometimes if you blind them with technical info they give in and replace the item. I've had no problems getting things replaced in Argos anyway. ;)

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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