Thread: Welcome Finance Loan

I am still struggling with debt but I feel I may be about to turn a corner. However I got behind after christmas with a payment to Welcome Finance. This personal loan was one that was restructured last year after pressure from them and I ended up repaying a larger amount.I managed to make a payment to them for February and the charges but still owed the March payment. After they turned up on the doorstep and bombarded mw with phones calls I foolishly said I'd pay them bt the end of this month but find I can't. I'm almost up to date and straight again and everything should be okay by end April. they tried to take a payment from my debit card today and it was refused. They phoned me and then I rang back explaining I didn't have the money-she wanterd to know why and see "proof" and she refused to listen to any offers. I tried to reasonable and suggest we come to repayment arrangement for the arrears but the woman talked over me constantly and then said "My account was in default I'd have to come in tomorrow" I got a bit annoyed then and said it was impossible as I was working and made an appointment to go in on monday. She wants to see my bank statements and evidence of all of my debts. I am regretting agreeing to this now but don't want her turning up on the doorstep as my mother in law is desperately ill in hospital and husband is very upset at the moment. I really won't have anything to pay them until end April but I do want to get back on track with this I want to continue to repay the loan but perhaps clear the arreas in installments (only £95 plus any costs they've since heaped on me). I'm not sure what to do-I was thinking about turning up and just handing them the telephone/vist letters and a CCA request but I'm in real dilemma-advice /suggestions anyone please?
Den

Thanks for this very quick reply. To be honest I'm a bit scared of them. Do you think I should delivery the leeters to them with a payment of some sort enclosed just to show good faith or just post them?
Den

Hi Bodgerella,
I'm quite new on here too but just wanted to offer my moral support.
DX100K is very experienced and gave you great advice.
Please don't be scared of them..I was like that too till I found this forum and realised how little actual power these bullies really have.
I'm not an expert but one crucial thing I have learned on here is to ONLY deal with them in writing. Not on the phone and CERTAINLY not face to face. They will literally say anything to bully you into paying.
I personally would not go anywhere near their office. Send the CCA request and the statements about telephone harrassment and doorstep visits by recorded delivery..as constantly advised to me in same circumstances. Don't forget..don't sign the letter, just print your name and include the £1 postal order.
Good luck honey, keep coming back on here and read read read...there's always others in the same situation, and you'll get all the support you need.
Best of luck and keep your chin up
Elsa x

Thanks for the support-much needed at the moment as I'm a bit worn down (and out) and i think I'm vunerable to the pressure at the moment. i think I will try Trading Standards
thanks
Den

hi, i am new here to, i have bhought a car from welcome finance about 2 and half years ago the car was 3,808.65, paid 185 pounds per month at the time, i had a secure job, but now i was on maternity leave from a diferent job the money wasnt much so i asked welcome finance to cut the amount i would pay per month but for that they said i would have to go there and do another contract wich we did,at the time we have sort out the new contract i had allready paid 2,539.1, the new contract was made oficial on the 7th of october 2008, now i am 2 months late on payments, i have been on adittional maternity leave for the last 3 months, i called welcome finance about 4 months ago to let them know that the last 3 months of aditional maternity leave are not paid, and they told me that is not they problem that i am on aditional maternity leave i tried to warned them that the month after i would not have money to pay them,they dindt care,now they are sayng that they will collect the car if i dont pay them, the payment of the new contract is 108 pounds per month, at this moment i dont have the money to pay them but they wont accept anything or wont hear me, as the full amount of the car is allready paid,all i am payng now is interest wich is 5000 pounds they told me it would take 6 years to pay for this , my car is a ford ka from 2001, by the time i finish to pay all this interest the car wont be worth anything, with the new contract they removed the insurance, wich i had paid a lot before the new contract, wich means i lost lots money because i paid insurance before for 2 years, they keept the money for the insurance and now i dont have one when i paid previously for the insurance, my question is should i let them take the car? or should i wait to go to court and then they will have to explain why it was such high interest? any advice? as far as am concerned the car is paid, if anyone is going through a similar situation or has been what did you do to sort this out? thank you for any advice that may be given to me

am so sorry, not sure what you mean... never done this before, and it may be a bit of language barrier here as am not english, once again sorry if i made you loose your time, thank you

Hi Me_Only,
Don't worry, all you need to do is go back to the main debt collection industry page .. click here> Debt Collection Industry - The Consumer Forums
Scroll down to bottom left and click the button "New Thread".
That way you can put your own title and problem and get individual answers. When you're writing it try and put gaps by using the enter key on your keyboard, at the end of each paragraph. t just makes it easier to read.
We all start out new so its not a big deal!
Good luck and please persevere as there's a lot of very experienced people on here who will help you
Take care
Elsa x

ok i will do that, thank you very much for your help

Hi all
An update
I did take the letters to the office and just handed them in at the desk-I sent copies to the customer relationship centre
I had a phone call on the same day
Two yesterday
Two today and a letter waiting for me from soemone who had called while i was out. I also had a letter from the customer relationship centre informing me of phone call charges.
They completely ignored my letters and rerquest.Can anyone suggest what I can do next.
I am sending CCA's tomorrow but what should I do about the harrassment? I was going to send a letter tomorrow with a suggestion for the installment repayments for the month I've missed but I don't know what to do now
Denise

welcome are really trying to come down tough on their arrears at the moment, especially with the home visits. These visits add £25 on the balance....which may explain something!

The reason for it is that most of their board is now suspended because of falsified (sorry mis-stated!) levels of bad debt (arrears). It would appear that this has happened for the last 2 years, and will certainly damage their business (bust even?).

So, with this information, are you in arrears or are they mis stating yours???

I've missed 1 £95 payment but with all of their charges it's now more like £250. I do intend to start repayments again at the end of this month but need to come to an arrangement with them to pay off the arrears in installments (say over 6 month) as I can't afford it all at once.
Den