Thread: the tech guys and recovery disc's

I purchased an Advent 1115c from pc world in march last year i was virtually computer illiterate at the time and my pc knowledge is still (basic).I recieved a letter at the begining of march this year informing me that my 1 years warranty was due to expire and i was offered their cover plan which i signed up too,there was a problem with the cd drive not opening i sent it in under warranty to be repaired as the warranty still had 2 weeks left,the laptop was retutned with the cd drive working however a (completly new fault had appeared),i called them up and sent it back under the (coverplan), they informed me over the phone that by the nature of the (new) fault i was reporting it would need the motherboard replacing?, i had made backup disk's however i had no idea that i would also have to make a (recovery disk) and nobody from the tech guys mentioned this while i was on the phone to them.The laptop was returned approx 3 weeks later when i phoned the tech guys again to report a blank "dos" type screen they then told me to insert my recovery disk, hmmm now you mention the recovery disc thanks a bunch, i was told to visit their website and order the recovery disk, i tried to do this from a friends house because i had no other computer and all i got was "page not found", i phoned again and was told that the only way to obtain the recovery disc was via the website. I bought a reconditioned laptop from a local retailler and got back online, i have tried every web address for the tech guys and the same thing happens "page not found". They say its an intermittant fault with people using AOL so i now have a completely usless advent because i can not obtain a recovery disc,because i cannot access any of their websites including the "direct link" from the pc world site, has anyone else had this problem with the tech guys site? and does anyone have any suggestions as to how to obtain this disk i do not live anywhere near a pc world store and all i get from the tech guys is,sorry you have to go throught the website to obtain the recovery disk,i have even made a vid with my webcam proving that its impossable to get on their website.

Hi
yip your right the link does work but when you request post,and go to check out and try to buy it asks you to log on or create an account as soon as i click "log on" or "create an account" it then boots me off to "page not found", this is what i have made a video of because i have managed to get on this page once of twice before and that's exactly what happens everytime and i still have a (valid coverplan agreement).

yip and guess what the same link that worked a few hours ago from your earlier post has stopped working now for me, also the second link you just posted will not work.I made a quick vid of it but just realised i could not post it as an attachment here its just "weird",and very frustrating. I have not had any problems with any other links just "the tech guys",as i say i can sometimes get into the site but as soon as i try to sign on or register the same thing happens i got a vid of that too just wish i could prove it by posting it as an attachment here,i may post it on you tube because it is so dam weird.

Works ok here for me, was able to create an account & log in to it no problems. I got to the payment screen.

I think it must have something to do with you're internet service provider

love,you sure you aint got that site blocked with your antivirus or summat? Ive done that before myself