Thread: alliance and leicester ppi

Hello zcars

hello...about 3-4 years i took out a loan with alliance and leicester , paid it off last year, shredded all the paperwork and thought nothing else of it. about 4 weeks ago i received a letter concerning PPI but since i never take anything like that out, i just ignored it. this week i received a second letter implying that i did have ppi with my loan and i may be entitled to a refund. basically my query regards what my next step should be. i dony want to contact a+l just yet as i have already explained i dont have any paperwork concerning the loan. any advice on what to do next would be gratefully appreciated..many thanks.

Do you still have the letter they sent?

and if so what information are they offering without going into personal details like names, addressess. sort codes, account numbers etc
If they are offering a refund as they will be

see this link... A&L?s £7 million PPI fine is a good start

If they have sent letters and contacted you then the chances are you are going to get your money back..

read the above don't tell anyone and if you have that letter keep it safe and tell them you are one of the mis-sold PPI holders

aa

Originally Posted by zcars6

hello...about 3-4 years i took out a loan with alliance and leicester , paid it off last year, shredded all the paperwork and thought nothing else of it. about 4 weeks ago i received a letter concerning PPI but since i never take anything like that out, i just ignored it. this week i received a second letter implying that i did have ppi with my loan and i may be entitled to a refund. basically my query regards what my next step should be. i dony want to contact a+l just yet as i have already explained i dont have any paperwork concerning the loan. any advice on what to do next would be gratefully appreciated..many thanks.

Hello zcars,

Perhaps you were one of the thousands that were unaware ppi was on your loan.

Can type up what the letter actually says, remove all personal details

My daughter has just successfully reclaimed her mis-sold ppi, Life Insurance and gap insurances from them with one letter

You could always send them a SAR costing £10 to get all information relating to the account.

Originally Posted by zcars6

thanks for the swift replies.. heres a summary of both letters i've had recently.

This letter is important and requires your careful consideration.
Dear Mr xxxxxx
Your Loan Protection Policy
The Financial Services Authority has identified problems with our Payment Protection Insurance sales process for unsecured loans on an advised basis through our telephone sales channel between 14 january 2005 to 31 december 2007.
You need to review your policy and your situation. If you think you are affected by the issues covered in this letter, contact us immeadiately.
Depending on your circumstances you may be entitled to a refund.

the letter then goes on to give some key points about the loan protection policy.

the second letter i recieved goes like this.

Dear Mr xxxxxx
Your Loan Protection Policy

We recently wrote to you concerning the PPI policy which was sold to you alongside your personal loan.
If you think(i)any of the issues in our letter applied to you,(ii)you have any concerns regarding the purchase of your PPI policy and whether it was suitable for your needs or(iii) you have any questions about the sales process or the cover provided please contact our dedicated team on xxxx xxx xxxx quoting the referance number at the top right hand corner of this letter.

thats a quick summary of the letters .

Well they obviously think that you had ppi attached to the loan, so what you waiting for

Alliance and leicester have now been in touch with me , offering a refund of the money owed. (is that all of the money premiums paid over xx months and the interest on those payments?)To quote A&L, HAVING CONSIDERED THE AVAILABLE INFORMATION ,WE HAVE NOT BEEN ABLE TO ESTABLISH WHETHER YOU WERE PROVIDED WITH SUFFICIENT DETAILS TO ALLOW YOU TO MAKE AN INFORMED DECISION WHEN THIS POLICY WAS TAKEN OUT. the problem i have is that i flatly refused PPI when taking out the loan.I stated this to A&L when i first made contact with them.I think their offer should reflect the fact that my money was stolen ,(am i being greedy?).I want to reject their offer.I have 28 days, from the 2nd april to accept the offer.Any advice on my next move will be gratefully appreciated.......peter (Only you can make the choice of acceptance or rejection once you know how much their written offer is)

You could refuse and go via the fos and then Court if need be. I refused an offer from RBS put in a complaint to FOS and got an additional £1.2K in interest.

aa

I didn't receive the letter from them concerning my loans.I wrote to them asking for my PPI and apr interest charged. I received the same letter from them saying i hadn't been provided with sufficient details, i received all i'd asked for.

I think they would rather pay up, than go to court!

Do you have a copy of the letter that you sent? I am in the process of trying to get information out of them for a loan that i had with them a while ago but so far nitto, i have sent them various details, previous addressess etc on 23rd March but have not heard nothing.[/quote]

I sent them the letter in the stickys its a sars request for PPI. Do you have your own thread, that way people will come help you on your quest ?

hello coffeemug,

better to start your own personal thread it makes life easier trying to keep track in individual situations if you see what I mean.

http://www.consumeractiongroup.co.uk...ewthread&f=111

click this link give your own personal thread a suitable title and away you go.

aa

Originally Posted by Coffeemug58

I received a letter from A&L at the end of February saying that I had not been given enough info on PPI and that I was entitled to some money back as a result. So I agreed to the amount they offered and sent back their form asking for the money back. That was at the end of February and since then I've not heard anything from them. I've phoned them three times to ask where the money is, and have sent them a letter, all to no avail. Has anybody else had this problem?

I have had this same problem - I have been waiting three months now for my cheque after several phone calls - all that I get is that A & L are till processing this and they cannot tell me when payment wil be made?
I think I may go to the FO?

Any advice?

hello coffeemug,

better to start your own personal thread it makes life easier trying to keep track in individual situations if you see what I mean.

http://www.consumeractiongroup.c o.uk...ewthread&f=111

click this link give your own personal thread a suitable title and away you go.

aa

You will need to start your own thread to prevent interference to established threads. Posting your own case on another forume is against the site rules. So please start your own thread.
aa

Originally Posted by Coffeemug58

Thank you so much for your response - at least I know now other people are in the same position. I suspect probably quite a few other people. A&L told me exactly the same thing when I phoned them. It's all very well the FSA telling them they have to pay back people who were forced to take out PPI without proper details being given, but is anyone actually checking whether A&L are actually paying out I wonder?

Oh dear !!! I hve just got an award from A & L on behalf of my sister in laws, in laws...........
Can we expect to wait the same amount of time ? Or is it reasonable to request they submit the refund by direct credit transfer ??

Originally Posted by Forsure

Oh dear !!! I hve just got an award from A & L on behalf of my sister in laws, in laws...........
Can we expect to wait the same amount of time ? Or is it reasonable to request they submit the refund by direct credit transfer ??

You could try - but I wouldn't hold your breath - I have been waiting since February! My complaint to fos is going in this week - keep us posted