Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

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  1. #1
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    Default TheScaryOne Vs Barclaycard (Previously Goldfish)

    I've had a response from a CCA request for a Barclaycard CC thats was previously a Goldfish card. It looks like it was applied for online and all they've sent me is what looks like a print out on 2 A3 sheets headed 'Credit Application for Goldfish Card' and it was applied for towards the end of 2007.

    It all looks ok, but for the digitial signature bit! At the bottom on the last page on the right handside is the heading digital signatureicon and Authentica and thats where it ends, it looks like its possibly be covered up with something - i think i'll query this but what about the rest, could it be classed as enforceable?


  2. #2
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  3. #3
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Hi Slick132,

    Excellent - many thanks for your link, I'm getting more knowledgeable about CCA's all the time, it's just nice to get some confirmation that I’m getting stuff right.

    So after looking at the link I’ve come to the following conclusions;

    1. This was an online application (Oct 2007) so has a digital signatureicon but the print out where the digital signature information is blanked out and there is no indication of a creditors signature.

    2. The debtors address is only on the application part of the print out and there's no reference to the debtors name on the credit agreement part of the print out.

    I've also been sent a default notice from Mercers on behalf of Barclaycard, dated 17/03/09 and the date payment should reach Barclaycard is before 03/04/09 (so by midnight 02/04/09). If I’ve read all the information about default notices right there should be 14 working days from the date served (2nd working day after the date of the letter) to when payment should reach Barclaycard. If this is correct I’ve only been given 11 days! (it’s exactly 14 days from 17/03 to 03/04).

    I understand that the default notice can only be issued after 3 monthly payments have been missed; the 3rd monthly payment was due on 16/03/09 – does that give enough time to issue a default notice?

    Also the DN is from Mercers not Barclaycard (I’ve had no indication of assignment), so there is also no creditors address, as it has Mercers name and address on it.

    I seem to recall seeing something somewhere that a default notice can only be issued once and if it's incorrect only the amount stated as due can be claimed by the creditor. Is this true? If it is how do i go about telling Barclaycard they'e arsed up.

    I’ve attached copies of both the CCA received (I did get it on 2 A4 sheets so had to scan it as 4 A4 sheets) and the default notice.

    http://img218.imageshack.us/img218/1...hcca200209.pdf

    http://img218.imageshack.us/img218/8...hdn170309g.jpg


  4. #4
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Quote Originally Posted by TheScaryOne View Post
    Hi Slick132,

    Excellent - many thanks for your link, I'm getting more knowledgeable about CCA's all the time, it's just nice to get some confirmation that I’m getting stuff right.

    So after looking at the link I’ve come to the following conclusions;

    1. This was an online application (Oct 2007) so has a digital signatureicon but the print out where the digital signature information is blanked out and there is no indication of a creditors signature.

    2. The debtors address is only on the application part of the print out and there's no reference to the debtors name on the credit agreement part of the print out.

    I've also been sent a default notice from Mercers on behalf of Barclaycard, dated 17/03/09 and the date payment should reach Barclaycard is before 03/04/09 (so by midnight 02/04/09). If I’ve read all the information about default notices right there should be 14 working days from the date served (2nd working day after the date of the letter) to when payment should reach Barclaycard. If this is correct I’ve only been given 11 days! (it’s exactly 14 days from 17/03 to 03/04).

    I understand that the default notice can only be issued after 3 monthly payments have been missed; the 3rd monthly payment was due on 16/03/09 – does that give enough time to issue a default notice?

    Also the DN is from Mercers not Barclaycard (I’ve had no indication of assignment), so there is also no creditors address, as it has Mercers name and address on it.

    I seem to recall seeing something somewhere that a default notice can only be issued once and if it's incorrect only the amount stated as due can be claimed by the creditor. Is this true? If it is how do i go about telling Barclaycard they'e arsed up.

    I’ve attached copies of both the CCA received (I did get it on 2 A4 sheets so had to scan it as 4 A4 sheets) and the default notice.

    http://img218.imageshack.us/img218/1...hcca200209.pdf

    http://img218.imageshack.us/img218/8...hdn170309g.jpg

    Sorry but I make the dates spot on.. dated the 17th, two working days for service and then 14 Calendar days from Fri 2oth takes you to 2nd April but to allow 14 clear days means add one day.. friday 3rd is the correct date.

    Need to check the formatting of the words on the 2nd page of the default but otherwide looks kosher! any penalty charges on the account to render the default value invalid?

    S.

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  5. #5
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Ah I've got confused then - I thought it was working days not calender days - ho hum!

    There's one late payment charge of £12 from January, i've been paying a token payment of £1 per month.

    I'm presuming the CCA is enforceable (it was done online) so my next logical step would probably be to offer them either a higher monthly payment or a Full and finalicon settlement of about 10% of the outstanding amount which is £3.3k.

    Here's the 2nd page - http://img21.imageshack.us/img21/521...page170309.jpg

    Thanks the_shadow


  6. #6
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Quote Originally Posted by TheScaryOne View Post
    Ah I've got confused then - I thought it was working days not calender days - ho hum!

    There's one late payment charge of £12 from January, i've been paying a token payment of £1 per month.

    I'm presuming the CCA is enforceable (it was done online) so my next logical step would probably be to offer them either a higher monthly payment or a Full and finalicon settlement of about 10% of the outstanding amount which is £3.3k.

    Here's the 2nd page - http://img21.imageshack.us/img21/521...page170309.jpg

    Thanks the_shadow
    Ok that second page shows the required formatting is not there unfortunately imho its not as powerful an argument as the date or amount being largely wrong but its something...

    Quote from BRW on another thread re: defaults

    One other issue appears to be that that they have not set the Notice out in the Prescribed Way. The words underlined should be given greater emphasis than the words either side of them. The Legislation doesn't say how that should be done exactly, but the intent seems to be clear.


    For example:

    THEY HAVE DONE IT LIKE THIS <---Incorrect

    OR THEY MAY'VE DONE IT LIKE THIS <---Incorrect

    WHEN THEY SHOULD'VE DONE IT LIKE THIS <---Correct

    OR THEY SHOULD'VE DONE IT LIKE THIS <---Correct

    Note that on the latter two I have given the underlined words greater emphasis.


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  7. #7
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Hi the_shadow,

    Ok cool, so i could send them a letter stating that in view of their incorrectly formatted DN I am willing to offer a Full and finalicon settlement of 10% of the outstanding balance.


  8. #8
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Quote Originally Posted by TheScaryOne View Post
    Hi the_shadow,

    Ok cool, so i could send them a letter stating that in view of their incorrectly formatted DN I am willing to offer a Full and finalicon settlement of 10% of the outstanding balance.
    Nope, cos if you advise them its incorrect they'll just issue another one, a faulty DN only comes into play when the account has been terminated. Again like I said imho its a weaker position because its just the formatting but then again its the prescribed format and they should know whats required of them.

    S.

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  9. #9
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Thanks the_shadow, i'll just wait for them to terminate the account then.

    I presume after they've terminated the account they cant re-issue a DN, they could start legal proceedings or they could sell the debt onto a DCAicon and it's at this point i can offer the F&F pointing out the DN is incorrect.


  10. #10
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    Default Re: TheScaryOne Vs Barclaycard (Previously Goldfish)

    Quote Originally Posted by TheScaryOne View Post
    Thanks the_shadow, i'll just wait for them to terminate the account then.

    I presume after they've terminated the account they cant re-issue a DN, they could start legal proceedings or they could sell the debt onto a DCAicon and it's at this point i can offer the F&F pointing out the DN is incorrect.
    Yep, once they have terminated the account they cant re-issue a DN, trouble is the DCA is unlikely to agree that the DN is faulty and will probably pursue you for the full amount for a while.. the longer it goes on the more likely it is they'll accept a lower amount in payment I presume

    S.

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    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

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    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.


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