Thread: Citi PPI / FOS

I've put in a PPI claim with Citi Financial January 2008. Nothing happened.

June 2008 - filed a case against them with fos. Still waiting.

Is this normal?

Not anymore. They used to send me letters every month, but it now stopped. I email them once in a while to check on progress and I get standard responses like this one below.

"We are very sorry that we have not yet been able to allocate your complaint to an adjudicator. We handle cases depending on the date that we receive them into the team. We will allocate your case to an adjudicator as soon as we can."

I wish I've taken Citi to court instead.

fos has now finally made a decision on my favour. I haven't heard from the other party though. What if the other party dispute the decision, what can I do? Will the FOS get involve? According to their last letter, my case with them has now been closed and I should contact the other party for the settlement.

The decision would of been made by an adjudicator if they disagree it will then go the next step up to an ombudsman.

The Ombudsman's decision is final.

The fos would have also sent there decision to the lender but it can take a couple of weeks before you will hear from the lender.

When did you get the decision from FOS ?

PF

Hi PF

I got the Ombudsman's final decision on 06 August.
If after 4 weeks I dont hear from the lender what should be my next step? I got this weird feeling that Citi will ignore the decision, they have been doing it throughout the case. I mean, after they provided their paperwork to fos, they never again responded to their letters.

in this instance firstly you need to call the fos keep them updated and ask them to put pressure on citi