Thread: Brighthouse Help again!!! Nothing Unsual there then :-)

Ok, firstly the SAR letter: (you may need to alter it slightly)

Data Protection Act 1998

Subject access request

Dear Sir/Madam

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

Please supply me with all data that you hold on me. This includes in particular, but is not limited to, the following:-

1. The original signed, executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened.
2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor
3. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account formerly held with ORIGINAL CREDITOR.
4. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).
5. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998
6. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.
7. Copies of statements for the entire duration of the credit agreement.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.
If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

Yours faithfully,

The SAR should give you details of your new mobile phone as well - but you are within your rights to ask for a price comparison between the two.

As for your monitor - you only have 6 weeks left to pay, but the Sales of Goods (Implied Terms) Act will still apply. You are within your rights to request a repair/replacement - alternatively you can just give it back with no penalty. However, you have paid £xx amount already, so it may be worth getting it repaired.

The letter you need for this is:

Date…….
Owner / Manager's name (or The Manager)
Retailer’s name
Retailer’s address
Retailer’s postcode

Dear [Qwner/ Manager’s name or Sir/Madam]

Account No…………….

Supply of Goods (Implied Terms) Act 1973 (as amended)

On [insert date], I entered into a Hire Purchase agreement with you for [enter details of goods] from [insert suppliers details].

The following problems have arisen:
[Give brief outline of problem and any action taken]

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

Yours sincerely / Yours faithfully
[Name]

Add as many details as you can and send a copy (recorded delivery) to the branch and Head Office. Send the SAR to Head Office.

Hope some of this is of some help

I have copied your post and answered in red:

Originally Posted by sully123

Data Protection Act 1998

Subject access request

Dear Sir/Madam

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account) What if we don't know all acc No's. Would it be worth asking the store? Also how far back wiil they go?

Please supply me with all data that you hold on me. This includes in particular, but is not limited to, the following:-

1. The original signed, executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened.
2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor
3. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account formerly held with ORIGINAL CREDITOR.
4. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).
5. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998
6. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.
7. Copies of statements for the entire duration of the credit agreement.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.
If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

Yours faithfully,

What else would we have to alter if anything on here?

Sorry for my Ignorance

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Sorry, I am just so used to posting it and saying it may need altering!! You can get your agreement numbers from your receipts - as for the old ones, you could always ask at the store, but to be honest, they should be able to locate all your accounts from your address.



This is an Example


Date 01/01/2001
Owner name. Would all this be the local store or Caversham it's self
Retailer’s name.
Retailer’s address.
Retailer’s postcode

Dear [Qwner/ Manager’s name or Sir/Madam]

Account No……………. For Monitor

Supply of Goods (Implied Terms) Act 1973 (as amended) Leave as it is?

That is supposed to say (as amended).....so leave that bit in
On 01/01/2001, I entered into a Hire Purchase agreement with you for One Flat 17" Computer Monitor from your store in Casablanca

The following problems have arisen:
On using the monitor one night the screen just happen to burst, and it does not work at all now. The screen burst - as in literally? Did it make a sound?

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

Yours sincerely / Yours faithfully

Mrs Bloggs






Seem a bit like an Idiot here as i am not sure if I am correct.


Also thanks for the info.


Just that I don't understand the bit with the monitor, as what happened, the youngest lad tried to climb on his mother a fell against the screen, so it is our fault it broke.

If it was accidental damage then you will not be covered......

They should hold records for all your agreements (past and present). They are unlikely to hold anything on accounts that were closed/paid off more than years ago, but you never know.

Argh - it's my number 6 key, it doesn't always work......guess where I got the laptop from

Anyhow, it's 6 years