Thread: RBS charges... changed policy cost me...

This month I had a whole bunch of unpaid DDs with RBS (and lots of charges) but I had no idea about them.

Up until now the bank has always called me in advance to tell me that I was going to be short, giving me a chance to transfer money over in time. The branch manager told me they have changed this policy - but didn't tell me...

As you all know, when you call direct banking, they wont tell you unless you specifically ask. I always just get the balance - within the limit = OK - but didnt know that there had been returned DDs. Never needed to ask as the bank always called me...

I'm supposed to have a Relationship Manager with my account - who would have told me - I pay for a Relationship Manager on Royalties Premier. But despite me asking often, they have never found out who it is, so s/he couldnt advise me.

It's almost like they're concealing the problem, or at least making it difficult to know whats going on - the very opposite of mitigating your losses!

And why did I not have enough in that account? Because I had applied for a loan with RBS and they didnt get back to me to tell me the outcome. While I was waiting I didnt apply elsewhere. It took almost 3 months to get the answer, even though they decided immediately. They have apologised about that. I have since arranged finance elsewhere (without a problem) but if RBS had told me at the time that they declined me I could have arranged it months ago and avoided this whole mess!

...

Anyway they say its not a bank error, its all my fault.
(for not knowing they had changed their procedure without telling me?)
(for concealing the problems?)
(for causing the delay in getting funds)

Am going through it step by step...
Branch manager asked head office (as manager cant do it), head office said no
Asked customer complaints directly. They will investigate and write back within 5 days.
(I'll not hold my breath!)
Then will start the ball rolling!
Thx