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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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Time off for dental/doctors appointment. What is the law?


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Can anyone tell me what the Law says about having time off for Dental or Doctors appointments? Does the employer have to allow you time for this?

 

Also what about taking a son or daughter for a dentists appointment? Does the employer legally have to allow this without asking for the time to be made up?

 

Thanks in advance.:-)

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It is my understanding that there is no statutory right to have time off to visit the Dr. or Dentist

 

With regards to dependants again there is no statutory right for time off with the exception in a failure of normal care arrangements, you are allowed, to take unpaid leave, in order to deal with emergency situations regarding dependants.

 

I would say that a routine visit to the Dr or Dentist would not fall under this heading but this is open to interpretation may be dependant upon the reason of the visit.

 

I would be interested in sidewinder or Che's thoughts on this.

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Hi Freaky

 

The doc is basically right in order to implement an EU directive the UK Parliament inserted a new s.57A into the ERA 1996 which is often referred to as Time off for Dependents.

 

The right however, as the doc rightly states, is limited to 'emergency situations' such as accidents, unexpected disruptions in care etc. It would not extend to pre-booked GP / Dentist appointments as by their definition you had advance notice of these.

 

The right could be used by you saying that I had arranged for a childminder to take my child to the GP and 1 hour before or on the day they phoned me and told me that they could not come - this unexpected disruption would probably bring you within the Act, but I don't think this is really what you were asking.

 

Parental leave can exist in certain circumstances but this must be taken in minimum blocks of one week - so doesn't really cover your question.

 

Finally check any handbook / policies / contract - large companies sometimes have an actual policy re gp appointments etc

 

Hope this helps

 

Che

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...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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Thanks chaps. All as much as I thought really.

It's not me but Mrs Freaky who is having a hard time from one of the HR bods in her place.

I was hoping she could throw something legally binding at her.

 

It's a bit of a poor show if she has to feign an emergency for the sake of a 10 minute check up.

 

Thanks for all the information.:)

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Not sure about the accuracy of everything in that link DMD, helpful of course though it is.

 

For example it states the right is to paid time off.

 

Check out some of these links:

 

http://www.businesslink.gov.uk/bdotg...0898061&r.s=tl

 

ACAS : Acas - Working parents

 

AMICUS: Your right to dependant's leave

 

They all suggest that the right is unpaid. Perhaps there is another right that they were referring to in the law and parents link?

 

I'm happy to stand corrected, but I am not aware of any statutory right to dependent leave that would be paid.

 

Kind regards

 

Che

...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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Think it's discretionary at the moment.

 

I worked in the public sector for a while and we were encouraged to make our appointments at the beginning or end of the working day. We did have our time made up to equate to the full day though....although this didn't equate to much in practice as I was working far in excess of the standard day anyway.

 

The ironic part was one day when I woke up with an eye infection. I got an emergency Optician's appointment to check it out thoroughly as I wear contact lenses. I then went to my GP's and picked up a prescription for antibiotic drops before going to work. Think it took less than 45 mins in total.

 

However, my request for my time to be made up for the Opticians appointment was refused as it was against the Employer's Policy!

 

So, I should have stayed at home for a further 30 minutes waiting for my GP's surgery to open...then made an emergency appointment for after morning surgery...and then I would have been lucky to have got into work by lunch time. BUT I would have had the morning credited!! And they wonder why the country's in such a mess!!!

 

Back to post...has Mrs Freaky offered to make the time up??

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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Just found this at CAB...

 

 

Time off to visit the doctor or dentist

Your employer may allow you time off work to visit the doctor or dentist but they are not legally required to do so unless your contract of employment says they are. Your employer can, for example, insist that you make these visits outside work hours, that you take holiday leave or that you make the time up later on. You should check your contract of employment to see what rights you have to take time off for doctors or dental appointments.

Pregnant women, however, are allowed reasonable paid time off work for ante-natal care. This time does not need to be made up later on.

If you are disabled and your employer will not let you take time off for a medical appointment connected with your disability, they could be breaking the law.

 

http://www.adviceguide.org.uk/index/e_time_off_work.pdf

Edited by WelshMam2009
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If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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I have to admit I do become a little frustrated with people who seem to expect to be paid by their employer whether or not they actually do any work.

 

There is already a huge cost to employers in meeting the statutory requirements, and when myself and the other "bosses" at my company get paid late, short and sometimes even not at all in order that we can meet our contractual obligations to our employees, it really does get frustrating when said employees then expect to be able to take time off work for various reasons (in of itself not too much of a problem) but then expect to be paid for not working.

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I have to admit I do become a little frustrated with people who seem to expect to be paid by their employer whether or not they actually do any work.

 

There is already a huge cost to employers in meeting the statutory requirements, and when myself and the other "bosses" at my company get paid late, short and sometimes even not at all in order that we can meet our contractual obligations to our employees, it really does get frustrating when said employees then expect to be able to take time off work for various reasons (in of itself not too much of a problem) but then expect to be paid for not working.

 

Don't disagree as there are always some who will abuse the system....and still do.

 

However, a little flexibility goes a long way with the work force, especially if parents of young children. In my case, my GP's surgery doesn't start until 9.30am and is closed on Saturdays. For a pm appointment you have to have your phone contantly on re-dial at 9am (which isn't always practical) and the appointments are all gone by 10 past!!

 

It all depends on your companies policies and procedures but I don't think it's unreasonable for staff to make the time up.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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Give and take is the key - flexibility is fine as long as its a two way street. Sadly there are some employees who see give and take as employer gives and employees take. (having been an employee I have worked for companies that are the exact opposite)

 

Certainly we do take pains to accommodate reasonable requests from our guys - and in the main they do return the compliment.

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