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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Time off for dental/doctors appointment. What is the law?


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Can anyone tell me what the Law says about having time off for Dental or Doctors appointments? Does the employer have to allow you time for this?

 

Also what about taking a son or daughter for a dentists appointment? Does the employer legally have to allow this without asking for the time to be made up?

 

Thanks in advance.:-)

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It is my understanding that there is no statutory right to have time off to visit the Dr. or Dentist

 

With regards to dependants again there is no statutory right for time off with the exception in a failure of normal care arrangements, you are allowed, to take unpaid leave, in order to deal with emergency situations regarding dependants.

 

I would say that a routine visit to the Dr or Dentist would not fall under this heading but this is open to interpretation may be dependant upon the reason of the visit.

 

I would be interested in sidewinder or Che's thoughts on this.

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Hi Freaky

 

The doc is basically right in order to implement an EU directive the UK Parliament inserted a new s.57A into the ERA 1996 which is often referred to as Time off for Dependents.

 

The right however, as the doc rightly states, is limited to 'emergency situations' such as accidents, unexpected disruptions in care etc. It would not extend to pre-booked GP / Dentist appointments as by their definition you had advance notice of these.

 

The right could be used by you saying that I had arranged for a childminder to take my child to the GP and 1 hour before or on the day they phoned me and told me that they could not come - this unexpected disruption would probably bring you within the Act, but I don't think this is really what you were asking.

 

Parental leave can exist in certain circumstances but this must be taken in minimum blocks of one week - so doesn't really cover your question.

 

Finally check any handbook / policies / contract - large companies sometimes have an actual policy re gp appointments etc

 

Hope this helps

 

Che

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...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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Thanks chaps. All as much as I thought really.

It's not me but Mrs Freaky who is having a hard time from one of the HR bods in her place.

I was hoping she could throw something legally binding at her.

 

It's a bit of a poor show if she has to feign an emergency for the sake of a 10 minute check up.

 

Thanks for all the information.:)

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Not sure about the accuracy of everything in that link DMD, helpful of course though it is.

 

For example it states the right is to paid time off.

 

Check out some of these links:

 

http://www.businesslink.gov.uk/bdotg...0898061&r.s=tl

 

ACAS : Acas - Working parents

 

AMICUS: Your right to dependant's leave

 

They all suggest that the right is unpaid. Perhaps there is another right that they were referring to in the law and parents link?

 

I'm happy to stand corrected, but I am not aware of any statutory right to dependent leave that would be paid.

 

Kind regards

 

Che

...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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Think it's discretionary at the moment.

 

I worked in the public sector for a while and we were encouraged to make our appointments at the beginning or end of the working day. We did have our time made up to equate to the full day though....although this didn't equate to much in practice as I was working far in excess of the standard day anyway.

 

The ironic part was one day when I woke up with an eye infection. I got an emergency Optician's appointment to check it out thoroughly as I wear contact lenses. I then went to my GP's and picked up a prescription for antibiotic drops before going to work. Think it took less than 45 mins in total.

 

However, my request for my time to be made up for the Opticians appointment was refused as it was against the Employer's Policy!

 

So, I should have stayed at home for a further 30 minutes waiting for my GP's surgery to open...then made an emergency appointment for after morning surgery...and then I would have been lucky to have got into work by lunch time. BUT I would have had the morning credited!! And they wonder why the country's in such a mess!!!

 

Back to post...has Mrs Freaky offered to make the time up??

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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Just found this at CAB...

 

 

Time off to visit the doctor or dentist

Your employer may allow you time off work to visit the doctor or dentist but they are not legally required to do so unless your contract of employment says they are. Your employer can, for example, insist that you make these visits outside work hours, that you take holiday leave or that you make the time up later on. You should check your contract of employment to see what rights you have to take time off for doctors or dental appointments.

Pregnant women, however, are allowed reasonable paid time off work for ante-natal care. This time does not need to be made up later on.

If you are disabled and your employer will not let you take time off for a medical appointment connected with your disability, they could be breaking the law.

 

http://www.adviceguide.org.uk/index/e_time_off_work.pdf

Edited by WelshMam2009
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If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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I have to admit I do become a little frustrated with people who seem to expect to be paid by their employer whether or not they actually do any work.

 

There is already a huge cost to employers in meeting the statutory requirements, and when myself and the other "bosses" at my company get paid late, short and sometimes even not at all in order that we can meet our contractual obligations to our employees, it really does get frustrating when said employees then expect to be able to take time off work for various reasons (in of itself not too much of a problem) but then expect to be paid for not working.

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I have to admit I do become a little frustrated with people who seem to expect to be paid by their employer whether or not they actually do any work.

 

There is already a huge cost to employers in meeting the statutory requirements, and when myself and the other "bosses" at my company get paid late, short and sometimes even not at all in order that we can meet our contractual obligations to our employees, it really does get frustrating when said employees then expect to be able to take time off work for various reasons (in of itself not too much of a problem) but then expect to be paid for not working.

 

Don't disagree as there are always some who will abuse the system....and still do.

 

However, a little flexibility goes a long way with the work force, especially if parents of young children. In my case, my GP's surgery doesn't start until 9.30am and is closed on Saturdays. For a pm appointment you have to have your phone contantly on re-dial at 9am (which isn't always practical) and the appointments are all gone by 10 past!!

 

It all depends on your companies policies and procedures but I don't think it's unreasonable for staff to make the time up.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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Give and take is the key - flexibility is fine as long as its a two way street. Sadly there are some employees who see give and take as employer gives and employees take. (having been an employee I have worked for companies that are the exact opposite)

 

Certainly we do take pains to accommodate reasonable requests from our guys - and in the main they do return the compliment.

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