All I wanted to do was change my address
I've been with A&L for about 17 years now, and certainly share a lot of frustration at the quality of customer services. My latest problems came when I moved overseas. I notified them via writing, both by writing to the bank's address, and by filling in their change of address form which went to the main department at another address that deals with such matters.
I assumed all was fine and dandy until 5 months later I was beginning to wonder why my usual personal statements weren't coming through (I had called them and they'd confirmed by address change, so I'd assumed all was well).
In short I called them about 15 times over a period of 3 months, and sent 4 faxes all to different fax numbers provided to me by the company because by their own admission my change of address letter had been misplaced in the wrong department. I also sent a further two letters in the post one of which was an official complaint, but at no point did they offer to compensate me for my loss of time and money in trying to resolve something so simple.
I have a personal and business bank account with them, but now I live in Paris I don't use them nearly as much so get stung for £5 a month on both of them for underfunding. That's fair enough as their terms and conditionsdo state this, but my goodness, what a terrible company to deal with. The amount of contradictory information I've had over the years is astounding. Now I find you have to pay even to put up with this rubbish on the phone, though I've found the threads where you can get through a loophole. I'm sure they'll close this down soon though. I actually tried calling them today, went through all the automated procedure only to be told, sorry there's some technical fault with their system at the moment - please try again later!!!
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Originally Posted by BankFodder
