Sky Hd Offer - £49.00

**Lastlaugh** · 16th March 2009 11:01

Hi,
I already have sky HD and I have a granny flat that my elderly parents live in attached to my property. My father asked me to get his sky plus upgraded to HD. Phoned sky and they said because we are under one address we cannot have the offer as I already have sky HD - Paid over £200 for it a year ago.
Can anybody tell me if this is fair? I am not allowed two sky accounts as it is one address, it is a no win situation.
I have been a sky customer since day one and I really feel that they dont look after their customers just their new ones!

Any advice would be appreciated as I cannot find anything that says I cant have the offer

**Conniff** · 16th March 2009 12:36

Tell them if they don't do it at that price then you will cancel your subscription and move to Virgin. Virgin is Skys biggest rival.

**Mumof21985** · 16th March 2009 14:26

I agree. See what they say, say that Virgin have offered you a good deal

**odds** · 16th March 2009 23:39

I know this won't help but Currys are now doing it for £29. For New and Existing Customers that upgrade to Multi Room. Why not try ordering it through them. Bit of a joke to be honest that existing customers are been denied the chance to take up the offer.
Or you could cancel your multi room, then next month go and take out a new multi room sub

**pompeyfaith** · 16th March 2009 23:58

I agree threaten them with cancellation it always works because they would much rather hold onto that monthly subscription.

They tried to charge me £65 for an engineers visit and then try and sell me insurance so i said put me though to cancellations

Once there i told them that i am paying over £50 a month for multiroom sky+ why should i pay for an engineer to which they agreed lol

next day i get the call out and another box installed plus one mth free for lose of service

PF

**Lastlaugh** · 17th March 2009 08:53

thank you for all your advice I will go back to them and threaten them with cancellation ........ I will post back and let you know what they say.

**skonk** · 18th March 2009 04:13

Best way is to phone them and just say you are enquiring what is the procedure for cancelling your subscription. They will ask why, you tell them why, then say that Virgin have been on the phone and made you a very good package, and you're not happy with the service you've gotten from them concerning the skyhd box you wanted, seeing as you paid £200, and I guarantee they will put you through to the retention dept. You may even get an improved deal on your package. Just be confident on the phone and you'll get what you want. They want to keep you, not lose you to their rival!

**Lastlaugh** · 18th March 2009 09:09

I am worried about threatening them with Virgin as I cannot get cable where I live. They must be aware of this.

**pompeyfaith** · 18th March 2009 21:32

It was and should be the same in your case, no need to mention virgin merely saying that you are not happy with the service and that you will go else where will be enough for them to see the light remember to ask to be put though to cancellations as only they have the authority to take action

Remember cancellations aim is to hold onto as much business as possible

THEY DO NOT AND WONT TO LOSE YOU MONTHLY SUBSCRIPTION AND WILL AND WILL TRY ALL MEANS TO KEEP IT.

PF

**IdaInFife** · 19th March 2009 23:37

how did it go lastlaugh?

Ida x

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