Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My son bought tickets from First Great Western, which included part of the journey by South Eastern Trains. Engineering work delayed his return journey, so that the connection at Paddington could not be reached in time. He had to purchase a ticket at £62 for part of the journey already
paid for to get home that night. Both railway companies now refuse to refund the £62, (his booked tickets came to a total of £29.05 for the entire return journey). The £62 ticket took him only as far as Exeter - I had to make a 40 mile car trip to bring him home from there. The National Rail Enquiries phone line was checked for engineering work, before travelling - no relevant work was announced.
Not fair treatment for a 20 year old uni. student?
These people are used to riding roughshod over their customers. You need to hand a bit of roughshod back to them. They don't like it.
They took the money. They had the obligation and now they want to pass the buck. If there were delays whcih weren't their fault then it is up to them to take their own action..
Send a 7 day lba
then send them The glad tidings.
Beware, if they start retreating, they will offer you travel vouchers. Just continue your action.
Incorrect advice...sigh!
Sue FGW?
FGW are NOT at fault here: your son had an invalid ticket (an advance unless I'm mistaken?) and by the price he was charged clearly joined the train without going to the booking office? (that price sounds like a standard open single to me).
Hence the standard fare charged WAS correct.
If there was unannounced engineering work on the SE part of his journey then surely SE are at fault?
If you then sue FGW you are wasting your time and money.
Hindsight is a wonderful thing but your son realising he had missed his allotted and non flexible connection should have gone to the booking office where such things can easily and (often FOC) be altered, and NOT simply presented his problem to the TM on the train which is inevitably going to get you a standard fare or worse (ejected at the next station).
I am wondering why the ticket didnt allow the entire journey? was this because there was no more connection available? or was it a UPFN issued in lieu of a ticket?
Rail ticket problem
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