Thread: Thinking of starting a claim against Abbey - Help?!

Hiya

I'm considering launching a claim against Abbey. Wanted to know, in brief a couple of things:

1. Is it still possible to secure a refund or is the Abbey's "new defense" pretty robust?

2. Had heard that Abbey are refusing to issue bank statements. Is this true? What can be done if they do refuse?

Many thanks in advance, as always

Matt

Hey there, I used to work for the Abbey and they cannot refuse to send you statements. Usually if you call them and request them they would send them out. When you would get them is another matter entirely. They don't actually want to help you. If you call they will probably try to sell you another Abbey product. That is their main business and there is a lot of pressure on the staff to sell. They need to keep their call times down so that they can answer calls from people they may get sales from, so they will probably not be willing to listen to you. I got harassed constantly from my bosses because i actually wanted to help people, but they didn't approve.

Their head office is in Glasgow where i was based. Letters going to St Vincent Street are more likely to get dealt with as that is their main base of operations.

Oh and another quick note. If you call Abbey about your account and get put through to an overseas call centre, you can request to speak to someone in the UK. They can do it and they should do it as it is your right.

Had a telephone conversation with someone from Abbey today who took my income/expenditure over the phone. They did say it would take up to eight weeks to hear back. Anyone have any experience of it taking less time than that?