Thread: I missed the bus, so went into Brighthouse to get a xbox instead.

Well I missed the bus home today, so to kill 20 mins I thought I'd pop into Brighthouse and see if I could get a Xbox360 at a reasonable price.

This is what happened..........

FB: <looks around at all the over priced stuff in customer free shop>

Employee: Hello Sir, I noticed you like the plasma tv's I can do you a deal today, and you can have that 39" one for only £20 a week.

FB: It's ok I have a 26" tube tv. It's old, but it works.

Employee: The plasma TV have HD sir, and better sound.

FB: Do they show, better tv shows than the usual reality tv and endless repeats of crap?

Employee: If you have sky HD or Virgin , then you have a huge choice of channels sir.

FB: I've seen it on my Uncle's on sundays. Same crap as freeview but in HD. But in the end it's still crap, but costs more for crap in HD.

Employee: We have some really nice laptops sir.

FB: I have 3 computers already. Each one running a different operating system. When Microsoft release Window's 7 at the end of the year I might consider it. [\sheldon from big bang theory mode.]

Employee: I never struggle to find tv show to watch sir.

FB: Then I can only guess you're more easily pleased than me. How much is this xbox 360?

Employee: It's £229 sir. With service cover and interest it's £7.69 a week.

FB: How many weeks is that for?

Employee: <taps on calculator> erm that's 52 weeks sir

FB: How much would I end up paying it total then?

Employee: <taps on calc again and looks uncomfortable at the figure that appears> It works out....bearing in mind you have extra cover....interest..... and no credit check.....a total of £399.88 sir.

FB: That's great. I'll have one.

<at this point the manager who was standing idle until this point almost runs over with a form>

Manager: If you'll come this way sir and we'll sort out the paperwork for you.

FB: It's ok. I'll get one form Argos. They're £130 in there and no forms to fill in. Thanks anyway, but my bus is due in a few mins.

Fuzzybobble has left the building.


If you want to take the pee, do it when they're empty.Which seems to be most of the time. In fact I've been past my local Brighthouse store 4 times in the last 8 days, and each time it's been empty apart from staff and a manager nervously paceing up and down.

Originally Posted by fuzzybobble

Well I missed the bus home today, so to kill 20 mins I thought I'd pop into Brighthouse and see if I could get a Xbox360 at a reasonable price.

This is what happened..........

FB: <looks around at all the over priced stuff in customer free shop>

Employee: Hello Sir, I noticed you like the plasma tv's I can do you a deal today, and you can have that 39" one for only £20 a week.

FB: It's ok I have a 26" tube tv. It's old, but it works.

Employee: The plasma TV have HD sir, and better sound.

FB: Do they show, better tv shows than the usual reality tv and endless repeats of crap?

Employee: If you have sky HD or Virgin , then you have a huge choice of channels sir.

FB: I've seen it on my Uncle's on sundays. Same crap as freeview but in HD. But in the end it's still crap, but costs more for crap in HD.

Employee: We have some really nice laptops sir.

FB: I have 3 computers already. Each one running a different operating system. When Microsoft release Window's 7 at the end of the year I might consider it. [\sheldon from big bang theory mode.]

Employee: I never struggle to find tv show to watch sir.

FB: Then I can only guess you're more easily pleased than me. How much is this xbox 360?

Employee: It's £229 sir. With service cover and interest it's £7.69 a week.

FB: How many weeks is that for?

Employee: <taps on calculator> erm that's 52 weeks sir

FB: How much would I end up paying it total then?

Employee: <taps on calc again and looks uncomfortable at the figure that appears> It works out....bearing in mind you have extra cover....interest..... and no credit check.....a total of £399.88 sir.

FB: That's great. I'll have one.

<at this point the manager who was standing idle until this point almost runs over with a form>

Manager: If you'll come this way sir and we'll sort out the paperwork for you.

FB: It's ok. I'll get one form Argos. They're £130 in there and no forms to fill in. Thanks anyway, but my bus is due in a few mins.

Fuzzybobble has left the building.


If you want to take the pee, do it when they're empty.Which seems to be most of the time. In fact I've been past my local Brighthouse store 4 times in the last 8 days, and each time it's been empty apart from staff and a manager nervously paceing up and down.

Fantastic - I think I love you fuzzy......

This is great FB!

You really ought to consider setting up an "alternative" mystery shopping company, and sell your services to these dim-wits!

You did EXACTLY what they do all day, preyed on the VULNERABLE, and you caught them with their pants well and truly down! I LOVE IT!

I have also noticed that business in my local BH store isn't exactly booming. I went and mystery shopped it last week with a BBC reporter as well, and I was shocked that we practically disturbed the ONE sales persons afternoon nap!

Perhaps the BH boards claims a few months ago, that BH were bucking the trend in the credit crunch, were a little premature. Ain't that a shame???

PJ

I've been in town a lot in the last week for various reasons. I make a point in going past the shop and looking in. Also the bus goes past on the way home. in 4 days and a total of around 8 times looking in the shop there has been nobody in there at all.

Was chatting to a few peeps last weekend and a couple of them had had bad experiences with Brighthouse, and they all said they'd never set foot in the place again. So I guess after a few years of ripping people off and very poor after sales service, most people won't go in for that reason and they have very little in the way of a customer base left now.

I also went to Crewe for a job interview and I was really surprised at how downhill it's gone since I was there just over a year ago. Hardly any people in the town centre, loads of empty shops.
It's got so bad that Cash Converters and the pound shop has closed down. I'm amazed that Crewe doesn't have a Brighthouse.

i had a phone from brighthouse about 2 weeks ago
bh-hello Mrs xxxxxx
me-yes
bh-this is brighthouse we have been given your name by xxxxxxxxx for a reference
me-oh yes and why would i want to do this
bh-mrs xxxxxxx this is only for a reference and not a guarantor
me-i know exactly what it is why would i give you reface for my son to be charged an extortionate price for substandard goods and make his life a misery if he is late paying or cannot pay
bh- mrs xxxxxxx i can assure you we do not sell substandard goods and if our customer has a problem paying we do not make there life a misery we do our best to help the costumer come to an arraignment that will help the customer
me- do you have computer
bh - yes but i don't see what that has to do with this
me- then you must be going on a different web site from the one i use
bh- oh does that mean you wont be giving him a reference
me- i think you should be able to work that out for yourself

phoned son on his mobile(gave him loads for going to brighthouse) told him to leave shop
p.s. i bought him a new telly from argos thank god for 9mts interest free credit

Been past Brighthouse again today at 11am and 2pm. Both times the shop was totally empty. This time there was only 1 staff member in there and he was sitting on a chair watching one of the display tv sets.

Did you pass my message on fuzzy?

Originally Posted by clemma

Did you pass my message on fuzzy?

I did. But I only had my middle finger free at the time. Hope that was ok?

Originally Posted by fuzzybobble

I did. But I only had my middle finger free at the time. Hope that was ok?

Perfect