Confused over Letter received? Guidance needed
Hope somebody can help me here, I have looked through the forums and FAQ's before I get shouted at but i can't find any reference to this query.
As you can see from my other post I sent the lbawhen I didn't get a reply from my prelim letter, but I did get a reply the day after I sent it!
It was a basic "thank you but we must differ and will not be refunding any charges"
3 Days later later I received a follow up letter to the LBA saying " I am sorry you have not received the letter sent by my colleague etc etc" with a copy of the first letter they sent back to me enclosed.
The beginning of the LBA letter says "I am very disappointed that you have failed to respond to my letter of the xxxx"
Now the question is do I have to send the LBA letter again without the above sentence in it or do I just proceed to taking court action after the 14 days is up?
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