Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Offered 150 pounds [originally 50]
I have lost c. 5000 pounds on exchange rates and lost interest in the 4 months it took them to transfer some funds to Australia wher I live now - anyone able to advise how good the Ombudsman is or should I go to court?
One of the worst examples of customer service I have experienced.
Their final of many excuses was that my signature on record - over 30 years old [they took my a/c from another bank they took over] did not match.
Even though they said they had never had any correspondence!!!
I have all the emails where I just got fobbed off - claiming "lost letters and faxes etc." "unable to contact me" - even though I had been doing online transactions for years and they had posted statements and my address and phone had not changed for 5 years. I had also phoned their service centre to follow up emails - they would not give branch phone numbers.
I wish Esther Rantzen was back - she would have loved the form letter correspondence They say this is their "final offer"
-help appreciated - and hospitality if you ever visit OZ.
I was talking to a friend - banking guy from the Channel islands, the ombudsman has years of work in hand -and said if your money is in a british bank - get it out!!!!!
No reason why you shouldnt go to Court if you have a case to put forward (I mean all the evidence and supporting info that you will be relying on ) The fact that they hae offered you £150 shows in part that they feel some responsibility.
Before Court however,send them a letter before action giving them 14 days to give a final response,and make it clear that you will be taking it to court.
Set out clearly your case,and how you will be satisfied,ie-what you consider you are due.
Which bank is this just out of interest ?
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So send your letter to their Head office and remember to head it "Legal Notice"
Keep it short and brief,whilst at the same time making your points and your refusal of the £150 offer.
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They are snowed under so dont expect anything soon except templated letters telling you that they are dealing with it.
I personally would not have gone down that route-but its your choice.
If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon. Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed. Donations help CAG to help YOU Click here
You can try to use the court system to your advantage but you can also make a rabbit appear out of thin air lol. Banks, regardless of their more than shallow pockets, didn't skimp out retaining solicitors for protection. Proceed with caution.
Compensation from a large bank -advice please
in the 4 months it took them to transfer some funds to Australia wher I live now - anyone able to advise how good the Ombudsman
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