Thread: charges training read this

Hello all, I worked for a high street bank in the banking centre, I was trained within the charges area, never ever give back charges, this was profit share for the staff, and the less charges we give back the bigger xmas party we would have, to be honest profit share was rubbish, and was all a big ploy, we were errored for charges we give back to honest people who really were struggling, its hard when its your job on the line, no matter how much you want to help people, i myself have been in the same boat and know what its like.

THIS IS DISGUSTING THEY WERE PROMISING STAFF MONEY OUT OF OTHER PEOPLE MISFORTUNE.

WHAT BOUT THAT EH

Looks like a hit and run. WTF was that all about?

Originally Posted by noomill060

Looks like a hit and run. WTF was that all about?

I think the OP had a boss that talked out of their posterior. I recognise an element to it and I recognise the tone of the OP's boss(not a very good boss and certainly not one who knows what they are talking about either).

it wasnt my boss, it was the way we were all trained???? dont understand what your meaning with this quote.

If i can help people with charges i will, all i told was the truth, and i have many other colleagues who would back me up.

j

Originally Posted by janice514

it wasnt my boss, it was the way we were all trained???? dont understand what your meaning with this quote.

If i can help people with charges i will, all i told was the truth, and i have many other colleagues who would back me up.

j

apologies, I used to work for a bank and we were never trained in this method. If they had, I would have probably posted up as you have. Out of interest, which bank was it?

hiya again, was so annoyed someone had put i was hit and run, i have a full time job and five kids, and not much time for internet lol, i used t work for Abbey, we were all trained in the banking centre in the same way, profit share, and all customers were labelled 1 2 3 this all leaked out on watch dog a number of years ago, if you were customer 3 you got nothing back, customer one maybe??? within a banking centre, it was part of are stats, refund charges, and we were errored on how many we give back, the more we kept for the bank the more profit share we got, i myself have been in touch with bank regarding charges as became sick, and could not keep my head above water, and did mention this to them within my claim, they soon paid up.

I would just like everyone to get back what they deserve, and to stop this charge robbery

tc

Was it called something like, "franchise profit"?

not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

and at the end of the year we would get more money for xmas party out of charge money

Originally Posted by janice514

not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

and at the end of the year we would get more money for xmas party out of charge money

or so they said all i can remember is paying for myself lol

Apologies- You post intrigued me and I suspect others too. I was hoping you would come back and tell us more.

Would you like to talk to the site founder? He would very much like to talk to you about your experiences.

Originally Posted by janice514

not sure they always called it profit share, and made out that all charges money was snacked between staff??? the more we kept the more bonus staff got? we had charges sheets to write on and had to log everyone given back with valid reason/ no valid reason then there was trouble lol

and at the end of the year we would get more money for xmas party out of charge money

Was it part of your performance guidelines?

PLEASE DO NOT RESPOND TO THE NEXT QUESTION ON THE FORUM. Do you still have details of those performance guidelines specifically? (IF YES THEN PLEASE CONTACT BANKFODDER.....email bankfodder@consumeraction group.co.uk)

The last bit sounds soooo soooo dodgy to be honest. I think you might want to email admin above and have a chat perhaps.

Originally Posted by janice514

or so they said all i can remember is paying for myself lol

i was trained in 1998 i think would be nice to know though how many banks were training in this way wouldnt it.

have been in touch with admin today, am so passionate about charges just frustrates me so much how they get away with it.

So do I, Janice.

Say no more- please contact bankfodder.

hiya been in touch with admin today, and yes, i even contacted papers around 12 months ago, but bottled out when they contacted me back, x just got scared, but if the flood gates opened for honest people then hey wouldnt it be worth it

Absolutely- thank you for posting.

will contact tomorrow/ when i get a minute and hope i can be of assistance xx

ta ta for now x

Originally Posted by janice514

hiya been in touch with admin today, and yes, i even contacted papers around 12 months ago, but bottled out when they contacted me back, x just got scared, but if the flood gates opened for honest people then hey wouldnt it be worth it

I know what you mean re being scared by talking to the press. They can talk to you annonymously if necessary or if you feel that you do not want your name in the papers.

As an aside, I started within the bank around 1998, was never trained that way albeit different bank.

more amo for CAG?? nice one